Trilingüe (Alemán) Customer Service Associate

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completo

You're the player we're missing on this Dream Team

We're on the lookout for a Customer Service Associate. Your main role will involve handling customer inquiries across various channels, delivering top-notch customer service by actively listening and aiming to resolve issues promptly with a proactive, patient, and empathetic approach. Handling confidential customer data delicately while staying updated on our client's products, services, and special offers is crucial.

Your key responsibilities will include:

  • Engaging with customers in a direct and friendly manner.
  • Promoting the client's products and services effectively.
  • Maintaining strict confidentiality when handling sensitive customer information.

We are seeking an individual who:

  • Is proficient in German (90%+), English (80%+), and native in Spanish.
  • Has problem-solving skills coupled with a positive attitude.
  • Shows initiative, responsibility, empathy, and confidence.

Let's delve into the perks:

  • 42-hour work week.
  • Stable long-term contract.
  • Employee development opportunities.
  • Engagement in voluntary initiatives.
  • Defined career progression trajectory.

What makes us stand out:

We are renowned for our global digital service expertise, spanning 100 countries and boasting close to half a million Teleperformers worldwide. Recognized as a premier workplace nationally and internationally by Great Place To Work, we are committed to continuous innovation and exceeding expectations.

Teleperformance is dedicated to promoting diversity, equity, and inclusion in all interactions. We celebrate the diverse backgrounds and perspectives of our clients and team members, fostering an inclusive environment where all opinions are heard, valued, and respected. Our dedication to diversity enhances our relationships, drives significant outcomes, and contributes to a fairer society.

Join us in making a meaningful impact with the Dream Team

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