ServiceNow Engagement Manager
hace 1 semana
What you will do
The Engagement Manager is responsible for delivering solutions that meet client needs and building positive client relationships. They assess client needs, identify requirements, and develop projects to improve business operations. This role involves analyzing business data, assigning tasks, and solving problems. Engagement Managers are strong communicators, comfortable working with different teams, and have excellent organizational skills.
Responsibilities
Manage projects accross: AMS, EMEA, APAC
Build strong customer relationships & Lead customer meetings
Manage Scope, Schedule, and Budget
Handle Deployment Records and Resource Forecasts
Document Lessons Learned and Capture Case Study Data
Manage Client Escalation and Risk
Identify Resource Needs and Prioritize Work with Customers
Ensure understanding of delivery methodology
Keep stakeholders informed & Send executive summary reports
Coordinate knowledge transfer processes
Facilitate sales to delivery process
Transform deliverables into actionable plans
Manage project schedules with Services team
Ensure projects follow the assigned methodology
Collaborate on workshop sessions
Update Resource plans
Coordinate pre and post Go-live activities
Requirements
Bachelors in software engineering, Computer Science, or related experience.
Proven experience in General Consulting
Proven experience in Service Management
Proven experience in Project Management
Proven experience in ServiceNow projects
ServiceNow Sysadmin Certification – Desired
Scrum Master Certification – Desired
Advanced English
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