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Fraud Prevention Senior Specialist
hace 1 mes
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Working At Bitso
We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.
To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.
Your Purpose
As a Fraud Prevention Sr. Specialist, you will be responsible for overseeing the fraud risk in Bitso accounts, both retail and business segments, in the Colombia and the U.S. financial markets. This role requires building and maintaining good relationships with local stakeholders and top B2B clients, leading complex investigations, ensuring countries' regulatory compliance, and managing the countries' fraud KPIs.
Additionally, you will collaborate closely with other departments, such as Legal, Compliance, Sales, and Operations to develop and implement robust fraud prevention strategies and processes.
Reports To
Fraud Prevention Senior Manager
Who You Are
- Based in Bogotá, Colombia.
- 3+ years of experience in fraud prevention, operations, or risk management roles.
- Solid experience working in the Financial Services industry.
- Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
- Ability to perform quick risk assessments and prioritize tasks in high-pressure situations, such as during fraud attacks.
- Good negotiation abilities.
- Experience in collaborating effectively with cross-functional teams.
- Experience in managing risk for B2B clients.
- Fluency in both Spanish and English.
Highly Desired Qualifications:
- Working experience in fast-paced companies, or in the FinTech industry.
- Knowledge of fraud prevention strategies in Colombia to mitigate market-specific risks such as fraud in PSE payments and other platforms.
- Knowledge of the crypto industry and/or working experience in crypto companies, including the use of crypto monitoring tools.
What You Will Do
- Lead end-to-end B2B and B2C investigations of complex fraud cases, incidents, and attacks in the Colombian and U.S. markets.
- Represent the fraud team in interactions with local stakeholders, such as banks, regulators, authorities, and strategic partners.
- Coordinate with internal teams to manage internal fraud reports to regulatory authorities in Colombia or other jurisdictions.
- Prepare executive reports on significant fraud events for senior leadership.
- Monitor and manage key fraud metrics, such as fraud reports ratio, investigation response time, fraud preventive rules precision, and compliance with regulatory reports for the Colombian and U.S. markets.
- Proactively recommend improvements to fraud prevention strategies and Bitso products to meet defined OKRs.
- Collaborate with cross-functional teams (Customer Support, Sales, Legal, Operations, Security, Compliance, and Product) to define, improve, and document fraud prevention processes, ensuring an optimal balance between the company's growth strategy, customer experience, fraud risk mitigation, and regulatory compliance.
- Build and maintain strong relationships with key B2B clients to ensure fraud levels align with the company's risk appetite.
Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.
Who We Are
With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we're committed to making it useful by providing equal access to safe and intuitive financial products.
When we hire people for our team, we specifically test for the following traits in addition to our cultural values:
- Mission-Driven: We seek individuals who are passionate about crypto and Bitso's mission and resilient in facing industry challenges.
- High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.
- Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.
- Self-Management: We look for individuals who can independently manage their work, career, and professional development.
Compensation & Benefits
At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products. So for those willing to commit, adapt and pioneer the most important change of the century we offer:
- Me Time program, including unlimited paid time off.
- Remote-first work environment.
- Employee Stock Option program.
- Zero trading fees through our Bitso Alpha app.
- Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-month leave.
- Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
- Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.
Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
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- Associate
- Full-time
- Management and Manufacturing
