Fraud Analyst
hace 4 semanas
Félix is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp.
We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross-border payments.
By joining Felix you will be part of the most innovative company in the cross-border payment industry.
We recently received investment from top VCs from Silicon Valley, Europe, and Latam, as well as we won Blockchain and AI innovation and application awards at the Wharton Business School.
In 2024, Félix was one of the 12 companies selected as "Endeavour Entrepreneur" by its global network, and also a recipient of the CrossTech Fintech Startups Award.
You will be joining the journey to build the financial platform and become the companion for the Latino community in the United States
About the Role This role is responsible for making Fraud prevention an integral part of the value proposition to our customers, ensuring we detect and prevent fraud attacks to our customers and/or our company.
It will report to the Head of Fraud and its mission is to get fully immersed in our operation, detect patterns of suspicious activity and apply the proper protocols for mitigation and/or escalation.
What You Bring A passion for understanding fraud trends and mitigating risk while protecting the customer experience.
A builder's mindset, ready to scale processes in a start-up environment.
Energy and enthusiasm to make an impact in a fast-paced, collaborative role.
Responsibilities Monitor and Analyze Transactions: Proactively monitor transaction activity across multiple channels to identify and investigate suspicious patterns and potential fraud indicators.
Conduct Investigations: Perform thorough investigations of potentially fraudulent activities, including gathering evidence, interviewing relevant parties, and documenting findings.
Develop and Implement Fraud Prevention Strategies: Collaborate with cross-functional teams to develop and implement effective fraud prevention strategies, policies, and procedures.
Escalate Issues: Set an intelligent balance between the risk escalation process and the customer experience.
Stay Informed on Fraud Trends: Maintain up-to-date knowledge of current and emerging fraud trends, techniques, and typologies, particularly in the financial services industry.
Requirements Fraud Domain Expertise: 3+ years of experience working directly in fraud prevention, detection, or mitigation in fintech, financial services, or a related industry.
Analytical Expertise: 4+ years of experience analyzing large datasets to identify patterns and trends, with proficiency in Python and SQL .
Investigative Mindset: A natural curiosity and ability to uncover root causes of fraudulent activity, combined with the ability to design effective preventive measures.
Collaboration and Communication: Strong interpersonal and communication skills to effectively collaborate with cross-functional teams, present findings, and influence decision-making.
Proactive Autonomy: Self-starter attitude with excellent judgment, capable of working in dynamic, unfamiliar environments and taking initiative.
Adaptability: Flexibility to handle changing priorities and work outside standard hours as needed to address pressing fraud risks.
Industry Knowledge: Deep understanding of fraud detection tools, machine learning models, and industry best practices.
What We Offer Initial stock options grant Annual performance bonus Health, dental, and vision plans Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
Continuous learning opportunities Unlimited PTO Paid parental leave Empowering opportunities for growth in a dynamic entrepreneurial environment Equal Opportunity Employer At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability.
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