Senior IT Operations Analyst

hace 2 días

Bogotá, Bogotá D.E., Colombia Tbwa ChiatDay Inc A tiempo completo

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We're not just transforming payments; we're redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we're building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you're excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping

Compensation

The compensation range for the role is $2,200 - $3,500 USD GROSS per month as a contractor. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.

About the Role:

We are seeking a talented and motivated Senior IT Operations Analyst who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

As the Senior IT Operations Analyst, you will be an integral part of the IT Operations team that provides software and hardware support as well as access controls to our large internal end user base. Being a senior member of our team; you will be accountable for Jamf management and administration including 3rd party integrations and worldwide deployment, Google Workspace administration/MDM implementation, as well as providing the absolute highest level of IT Support for our end users.

What You'll Do:

  • Cultivate working relationships with local Colombian-based sourcing resources to assist in the procurement of IT equipment including but not limited to Apple Macbooks, Windows OS laptops, and various computer peripherals.
  • Respond to incoming ITSD tickets in Jira in a timely manner, working the issue from inception to completion.
  • Contribute to working down assigned items in our existing Jira backlog of initiative-based elements as we work to become a more proactive IT Operations team.
  • Act as a senior member of our IT Operations team, actively looking for opportunities to contribute to the team for the betterment of the organization, and also acting as a professional mentor to less experienced members of the team.
  • Maintain a high level of technical change awareness in terms of both our large application stack but also be well versed in IT Security. You should possess the ability and confidence to accurately convey this information to both the larger engineering team and, in some cases, the organization as a whole.
  • Obtain and provision hardware and software requests as assigned.
  • Conduct IT Operations onboarding training for organization new hires as well as processing IT-focused employee termination responsibilities.
  • Contribute to existing and future IT audit work pertaining to access control history, ITSD ticketing, as well as quarterly software vendor audits.

What We Look For:

  • Experience: Minimum 10 years.
  • Experience and comfort working on an agile team – an ideal candidate should be familiar with agile concepts including Jira ticketing classification, pointing, and meeting workflows.
  • Systems and skills knowledge should include a high level of aptitude in the following: Google Workspace administration, Jamf management and configuration, Jira ticketing including automation and workflows, 3rd Party MDM solutions, MacOS and hardware troubleshooting, Microsoft Office administration, and 3rd party antivirus administration.
  • Due to the nature of this role, candidates must be based in the Bogota area. This role will be a hybrid of work from home and in-office as needed.

Preferred Qualifications:

  • Possess the ability to be a self-starter: See a problem, assess the situation and any variables, work quickly and accurately to resolve the problem, identify areas where processes can be improved to reduce the reoccurrence of existing problems, take the initiative and work autonomously to implement the improvement.
  • Ability to react to a rapidly changing organization with a true start-up mentality.
  • Has a team-oriented mindset of sharing the load of work but also be willing to step up when resources are minimized. Our ideal candidate is an excellent communicator, showing patience and willingness to mentor.
  • Possess a high level of organization with the ability to document workflows accurately and in a manner that can be replicated. Change management is critical to the success of our IT Operations team for both auditing purposes and process improvement; our ideal candidate would have experience and comfort in bringing these skills to Sezzle.
  • Experience in working with SOC 2, SOX, PCI-DSS, and CIS controls; specifically in implementation, administration, and continued adherence to these controls.

About You:

  • You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
  • You're not bound by convention - your success—and much of the fun—lies in developing new ways to do things.
  • You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
  • You earn trust - you listen attentively, speak candidly, and treat others respectfully.
  • You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
  • You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

#J-18808-Ljbffr

  • Senior IT Operations Analyst

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About Sezzle: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We're not just transforming payments; we're redefining how people discover, interact with, and...

  • Senior It Operations Analyst

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About Sezzle: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible.We're not just transforming payments; we're redefining how people discover, interact with, and...

  • Senior IT Operations Specialist

    hace 24 horas

    Bogotá, Bogotá D.E., Colombia Tbwa ChiatDay Inc A tiempo completo

    About SezzleSezzle is a company that aims to revolutionize the shopping experience by providing interest-free installment plans. We blend cutting-edge technology with seamless payment solutions, making shopping smarter and more accessible.We're not just transforming payments; we're redefining how people discover, interact with, and purchase the things they...

  • IT Operations Analyst

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Tbwa ChiatDay Inc A tiempo completo

    As a Sezzle IT Operations Analyst, you will be an integral part of the IT Operations team as we continue to grow our presence in Colombia. As Colombia's IT Operations point of contact, you will be accountable for local device inventory management, Google Workspace administration, MDM implementation, and ongoing maintenance. Most importantly, you will provide...

  • IT Operations Analyst

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Tbwa ChiatDay Inc A tiempo completo

    As a Sezzle IT Operations Analyst, you will be an integral part of the IT Operations team as we continue to grow our presence in Colombia. As Colombia's IT Operations point of contact, you will be accountable for local device inventory management, Google Workspace administration, MDM implementation, and ongoing maintenance. Most importantly, you will provide...

  • IT Operations Analyst

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Tbwa ChiatDay Inc A tiempo completo

    As a Sezzle IT Operations Analyst, you will be an integral part of the IT Operations team as we continue to grow our presence in Colombia. As Colombia's IT Operations point of contact, you will be accountable for local device inventory management, Google Workspace administration, MDM implementation, and ongoing maintenance. Most importantly, you will provide...

  • IT Operations Analyst

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Tbwa ChiatDay Inc A tiempo completo

    As a Sezzle IT Operations Analyst, you will be an integral part of the IT Operations team as we continue to grow our presence in Colombia. As Colombia's IT Operations point of contact, you will be accountable for local device inventory management, Google Workspace administration, MDM implementation, and ongoing maintenance. Most importantly, you will provide...

  • Senior IT Operations Specialist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About Sezzle: We're a fintech company revolutionizing the shopping experience beyond payments. Our mission is to financially empower the next generation by blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible.We're not just transforming payments; we're redefining how people discover,...

  • IT Infrastructure Management Lead

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    At Sezzle, we're redefining the shopping experience by leveraging cutting-edge technology to provide seamless, interest-free installment plans. Our mission is to financially empower the next generation by making shopping smarter and more accessible.About the RoleWe're seeking a seasoned Senior IT Operations Analyst to join our dynamic team. As a key member...

  • Derivatives Operations Analyst

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Citi A tiempo completo

    Job OverviewThe Derivatives Operations Analyst is an intermediate level position responsible for processing orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team.The overall objective of this role is to facilitate the clearance, settlement and investigation of client...

  • IT Operations Associate

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Softwareone A tiempo completo

    Skillful IT Operations Associates are sought after by SoftwareOne to drive efficient IT operations and provide top-notch technical support to our internal users. This role presents a unique opportunity to join our team and contribute to our mission of delivering exceptional results for our customers. You will be responsible for troubleshooting hardware,...

  • Business Operations Analyst

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Intel GmbH A tiempo completo

    Job OverviewThis role involves managing the Consumer Alliance Program for an assigned territory. The Retail Operations Analyst is responsible for remotely overseeing the program, ensuring its smooth execution, and resolving any issues that may arise.

  • Sales Operations Analyst

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Masiv A tiempo completo

    **Descripción**:En **Masiv **sabemos que nuestros colaboradores son la clave del éxito, y que su compromiso y amor por la labor es fundamental para alcanzar nuestras metas y retos corporativos.En esta oportunidad buscamos un **Sales Operations Analyst.**Como Sales Operations Analyst trabajarás en la recolección, organización y análisis de información...

  • Global IT Operations Expert

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Edelman A tiempo completo

    Global IT Operations Expert:We are seeking a seasoned Global IT Operations Expert to join our team.As a Global IT Operations Expert, you will be responsible for ensuring the seamless operation of our IT systems and infrastructure worldwide.You will collaborate with cross-functional teams to resolve complex technical issues and provide technical support and...

  • It business analyst

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Uniajc A tiempo completo

    IT Business Analyst - Integrated Business Planning Company: Medtronic Date: 27 Feb 2025 Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an...

  • It business analyst

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Uniajc A tiempo completo

    IT Business Analyst - Integrated Business Planning Company: Medtronic Date: 27 Feb 2025 Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an...

  • Gerente de Servicios IT Sénior

    hace 7 días

    Bogotá, Bogotá D.E., Colombia SONDA IT A tiempo completo

    En SONDA IT, estamos comprometidos con la búsqueda de profesionales destacados para desempeñar un rol clave en nuestra empresa. Buscamos a un Gerente de Servicios IT Sénior que se encargue de la gestión de nuestros servicios durante todo su ciclo de vida.Sobre el cargo:Nuestro equipo de TI busca a alguien con experiencia en metodologías PMI,...

  • IT Infrastructure Analyst

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Open Group S.A.S A tiempo completo

    We are a leading company in the field of IT Services and IT Consulting, seeking a highly motivated Network Analyst to join our team.About the JobThis role involves communicating directly with clients through the company's messaging system.ResponsibilitiesThe ideal candidate will have a strong background in IT and a solid understanding of the industry.We are...

  • IT Operations Specialist

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Isimarkets A tiempo completo

    At Isimarkets, we're looking for a talented Junior IT Operations Engineer to join our global Operations & Support Division in the IT Services and Security Team. Our team's goal is to ensure that our technology infrastructure runs smoothly and efficiently.We communicate with various interdisciplinary teams and users, requiring the ability to diagnose and...

  • Senior Legal Analyst

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Betsson AB A tiempo completo

    A vital role in shaping the future of Betsson Group's Compliance Department awaits our new Senior Legal Analyst!Company OverviewBetsson Group is a leading online gambling company, committed to delivering innovative and engaging experiences for our customers. Our dynamic Compliance Department plays a crucial role in ensuring the integrity of our operations...