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GBS Intermed Billing Associate

hace 4 meses

Medellín, Colombia UPS A tiempo completo
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary:

The individual manages COD ECM’s and assists with some COD internal inquiries. The COD group works collaboratively to ensure that all COD tasks (Inbound/Outbound Mail, Mail Prep, Sorting, Processing, COD Exceptions, and Banking) are completed timely.

Responsibilities:

  • Answer ECM inquiries related to COD’s and Tracers.
  • Follow up with internal and external customers as needed.
  • Contact customers for missing information and/or provide additional details on the resolution.
  • Work with internal UPS functions and external customers to resolve issues.
  • The workload must be prioritized to ensure issues are addressed on a timely basis.

Qualifications:

  • Professionals in Accounting, Finance or related.
  • 6 months in Customer Services experience.
  • Proficient in Microsoft Office Word, and Excel
  • Intermediate English (Writing B2, speaking B1).

Skills:

  • Attention to detail.
  • Assertive communication.
  • Problem solving.
  • Adaptability.

Other Details:

  • Grade: 008
  • Shift: Monday to Friday 6:00am – 4:00pm
  • Modality: Hybrid, 2 months on site, 4 months home office. First three months at office. There are some factors that may influence on the definition of the times and spaces to work.
  • Application deadline: July 19, 2024

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.