Manager Risk Management
hace 3 meses
Purpose & Overall Relevance for the Organisation:
As a Manager for Fraud Risk Management you will be responsible for the end to end execution of Global Fraud Risk Management initiatives. The key focus of this role will be to drive Digital Business growth by developing and influencing implementation of new best in class anti-fraud initiatives, including but not limited to tools and platforms, policies, processes, and procedures in key markets. A key lever to enable adidas’ future growth plans are excellent backend processes, with payments and risk management as core components. You will report to the Senior Manager, Global Fraud Risk Management.
Key Responsibilities:
- Supports the global fraud risk management strategy through execution of global projects, in close collaboration with leadership, the business functions, IT and the markets
- Responsible for driving implementation of initiatives within key markets with a 2-3 year outlook
- Liaise and influence markets to align on best practice to mitigate ecommerce fraud and ensure solutions meeting business objectives are delivered
- Executes investigation of fraud incidents and drives response strategy.
- Support change management of fraud risk management projects within the organization by building documentation of knowledge/processes and associated training, in close collaboration with business stakeholders.
- Continuous monitoring of fraud risk management results and industry developments to identify vulnerabilities and recommend rule based improvements where required relevant to the regional focus
- SLA performance monitoring with all risk related technology partners
- Acting as the liaison to Internal Audit and Cybercrime departments to help manage the audit process including action item follow-up and reporting
Key Relationships:
Payments Team, Digital Brand Commerce Teams, Market Retail and eCom teams, IT teams, Treasury, Finance, Profit Protection, Cybercrime, Retail.
Knowledge, Skills and Abilities:
- Strong knowledge in ecommerce risk and fraud management processes and systems
- An investigative mindset with strong analytical ability, to manipulate data, question its validity, interpret it, and develop recommendations based on it. Knowledge of SQL is preferred
- Understanding of machine learning technologies
- Enthusiastic personality with the ability to work well under pressure in an ever-changing environment
- Strong ability to influence audiences into change by articulating fact-based strategies and drive their execution
- Comfortable working in ambiguous situations, self-driven, and works well independently or within a group
- Experienced in managing relationships at all levels within an organization
- Fluent in English; additional languages are an advantage
- Working knowledge of data analytics platforms such as Microstrategy and/or PowerBI
Requisite Education and Experience / Minimum Qualifications:
- Proven risk management and project management experience implementing payments and fraud risk solutions on e-commerce platforms
- University degree and/or commercial training in the area of Finance, Accounting, Economics, Marketing or Sales is preferred
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