Senior Global Forwarding Agent

Encontrado en: beBee S CO - hace 3 semanas

Bogota, Colombia Global Forwarding A tiempo completo

C.H. Robinson is looking to fill a Sr Global Forwarding Agent role. In this rol you will be responsible for managing and operating the shipment lifecycle for complex and strategic accounts. They are a role model of global forwarding operational knowledge, experience, hard work ethic, supporter of business goals and objectives with excellent customer service skills and professionalism.

The Senior GFA is a key customer contact and subject matter expert in ensuring all requests & customer requirements are met and answered accurately and timely. They are accountable for their individually assigned shipments in addition to daily communication, reporting, and email management. They have the ability to influence the process of shipments from beginning to end and take ownership for their work.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

Understand and input applicable financial components of shipments to generate correct billing for customers

Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally

Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Create, maintain, and update shipments in Navisphere, ensuring accurate data

Provide complex quotes based on needs of network

Coach and train others on pricing strategies

Provides track and trace service to customers and generates shipment documents

Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

Facilitate Relationships:

Builds great relationships with customers, responding timely and following up on issue resolution

Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors

Act as a key customer contact and subject matter expert

Lead by example when it comes to customer outreach, retention, and expansion

Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives

Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads

Monitor customer shipments trends and its impact to our processes and operations

Other Activities:

Ensure customer SOPs are maintained and adhered to

Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue

Provide support to Sales Executives and Account Managers for customer reporting

Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

High School diploma or GED

Minimum 3-5 years of Global Forwarding industry experience

Advanced proficiency in Microsoft Office Suite of programs

Site Specific:  Fluent in Spanish and English (written and verbal)

Preferred:

Associate’s or bachelor’s degree from an accredited college or university

Knowledge or coursework in Supply Chain, Logistics, or International Business

Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)

Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily

Proactive, ambitious, hardworking, and analytical mindset

Excellent written and oral communication skills

Ability to work in a fast-paced and deadline-driven office environment

Proven track record of dealing with customers and being client focused

High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges

Site Specific:  Fluent in the local language

Site Specific:  Ability to speak multiple European languages

Site Specific:  Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)

Values a diverse and inclusive work environment

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

Your Health, Wealth, and Self

Your total well-being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits:

  • Private Medical Insurance

  • Life Insurance

  • Funeral Insurance

  • Paid Time Off to Volunteer in Your Community

    Equal Opportunity Statement

    C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.Why Do You Belong at C.H. Robinson?

    Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

    As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

  • Agente Comercial

    hace 6 días

    Bogota, Colombia Wendell Global Interlining A tiempo completo

    Solicitamos un Agente Comercial, preferiblemente con experiência en el sector têxtil, autónomo, responsable, dinámico y atento, capaz de promover, negociar y concretar operaciones mercantiles de Wendell Global Interlining Colombia. Nuestro cargo disponible es para un comercial con disponibilidad de viajar, trasporte propio para visitas y seguimientos,...

  • Senior Associate, Global

    hace 7 días

    Bogota, Colombia Instiglio A tiempo completo

    **Who we are**: **Instiglio**'s mission is to unlock the full impact potential of governments to deliver meaningful outcomes for their citizens. We support our partners to integrate results-based approaches into delivery systems and practices, with the goal of enhancing the effectiveness of public and development finance. Over the last 10 years, we have...

  • Insurance Agent Support

    hace 4 días

    Bogota, Colombia solvo Global A tiempo completo

    **SALARIO: 2.600.000 (Base Salarial 1.690.000 - 910.000)** Location: Bogotá HORARIOS Agent 1 Monday to Friday 8:00AM to 6:00PM Agent 2 Monday to Friday 8:00AM to 6:00PM Agent 3 Monday to Friday 2:00PM to 12:00AM Agent 4 Monday to Friday 2:00PM to 12:00AM Agent 5 Friday to Tuesday 8:00AM to 6:00 PM Agent 6 Friday to Tuesday 8:00AM to 6:00...

  • Associate / Senior Associate, Global Investment

    hace 1 día

    Bogota, Colombia Private Equity Recruitment Ltd A tiempo completo

    **About our cl**ient** Our client is an investment advisory firm specializing in M&A and debt advisory for PE funds and companies. The firm has a broad global footprint with offices in Asia, North America, Europe, and Latin America. It is your chance to work alongside senior management in the origination and execution of infrastructure and energy...

  • Vacante Office Clerk

    hace 6 días

    Bogota, Colombia DHL A tiempo completo

    OFFICE CLERK Bogotá, Colombia En DHL Global Forwarding, las personas son lo más importante. Por eso nuestro objetivo es atraer y retener el mejor talento alrededor del mundo. Nos encontramos en la búsqueda de nuestro próximo Office Clerk. TU OBJETIVO SERÁ: Introducir y actualizar datos en el sistema de DHL y/o de los clientes basándose en la...

  • Vacantes Warehouse Assistant

    hace 6 días

    Bogota, Colombia DHL A tiempo completo

    **WAREHOUSE ASSISTANT** Bogotá, Colombia En DHL Global Forwarding, las personas son lo más importante. Por eso nuestro objetivo es atraer y retener el mejor talento alrededor del mundo. Nos encontramos en la búsqueda de nuestro próximo Warehouse Assistant. **TU OBJETIVO SERÁ**: Realizar las actividades de los diferentes procesos en el almacén según...

  • Senior Collections Specialist

    hace 1 día

    Bogota, Colombia Solvo Global A tiempo completo

    **¡ESTA OPORTUNIDAD ES UNICA PARA TI!** - **¡En Solvo Global Buscamos personas como tú!**_ Únete a la mejor empresa en crecimiento con un ambiente totalmente diferente, lleno de nuevas experiências y oportunidades. Nuestra vacante disponible es **100% presencial.** Contamos con nuestras sedes en: **Senior Collections Specialist** - Schedule: Lunes a...

  • Senior Copywriter

    hace 5 días

    Bogota, Colombia Prodigious A tiempo completo

    Company Description At Publicis Groupe, we are looking for a **Senior Copywriter **fluent in English fluent in English to join our production Hub at Publicis Global Delivery, our talent powerhouse, the global interconnected network that provide offshore & nearshore solutions for our partners - sister companies´ business worldwide. We are a never sleeps...

  • Agente de Ventas

    hace 2 semanas

    Bogota, Colombia Dyninno Colombia SAS A tiempo completo

    Dyninno Colombia es un centro de llamadas establecido en Bogotá Colombia, para brindar los servicios a International Travel Network LLC (ITN Corp.), la compañía es conocida por ser un consolidador global de tiquetes de aéreos con varias sedes a nível mundial, estableciéndose en latino américa en la ciudad de Bogotá. Estamos buscando nuevos Agentes...

  • Practicante de Negocios Internacionales- Contrato

    hace 7 días

    Bogota, Colombia DHL A tiempo completo

    Nos encontramos en la búsqueda del mejor talento para realizar sus prácticas profesionales en la Compañía que mueve el mundo. Buscamos estudiantes de Pregrado en Ingenieria de sistemas, Ingenieria industrial o carreras a fines con ganas de aprender, afrontar nuevos retos y hacer parte de este gran equipo. Postúlate si: - No has tenido contrato de...

  • Practicante de Psicologia

    hace 6 días

    Bogota, Colombia DHL A tiempo completo

    Nos encontramos en la búsqueda del mejor talento para realizar sus prácticas profesionales en la Compañía que mueve el mundo. Buscamos estudiantes de Pregrado en psicologia, administracion de empresas o carreras a fines con ganas de aprender, afrontar nuevos retos y hacer parte de este gran equipo. Postúlate si: - No has tenido contrato de aprendizaje...

  • Coordinador de Aseguramiento de Calidad

    hace 1 día

    Bogota, Colombia DHL A tiempo completo

    **COORDINADOR DE ASEGURAMIENTO DE CALIDAD (FUNZA, COLOMBIA)** **RESPONSABILIDADES CLAVE**: Asegurar y controlar el cumplimiento de las leyes locales respecto al almacenamiento y manejo de productos farmacéuticos, así como las actividades relacionadas para el cumplimiento de los estándares de calidad establecidos internamente y/o con el...

  • Aprendiz Administración de Empresas o Comercio

    hace 6 días

    Bogota, Colombia DHL A tiempo completo

    Nos encontramos en la búsqueda del mejor talento para realizar sus prácticas profesionales en la Compañía que mueve el mundo. Buscamos estudiantes de Técnico o Tecnólogo en Administración de empresas o Comercio exterior, con ganas de aprender, afrontar nuevos retos y hacer parte de este gran equipo. Postúlate si: - No has tenido contrato de...

  • Aprendiz Comercio Exterior o Administración

    hace 6 días

    Bogota, Colombia DHL A tiempo completo

    Nos encontramos en la búsqueda del mejor talento para realizar sus prácticas profesionales en la Compañía que mueve el mundo. Buscamos estudiantes de Técnico o Tecnólogo en Comercio Exterior o administración de empresas, con ganas de aprender, afrontar nuevos retos y hacer parte de este gran equipo. Postúlate si: - No has tenido contrato de...

  • Senior Global Account Manager

    hace 7 días

    Bogota, Colombia PayU A tiempo completo

    **About PayU** PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a...

  • Webmethods Developer Senior

    hace 6 días

    Bogota, Colombia Softtek colombia A tiempo completo

    **WebMethods Developer Senior** **About Softtek** Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India. Softtek helps improve and produce predictable...

  • Agente de Ventas

    hace 2 días

    Bogota, Colombia Dyninno Colombia SAS A tiempo completo

    Dyninno Colombia es un centro de llamadas establecido en Bogotá Colombia, para brindar los servicios a International Travel Network LLC (ITN Corp.), la compañía es conocida por ser un consolidador global de tiquetes de aéreos con varias sedes a nível mundial, estableciéndose en latino américa en la ciudad de Bogotá. Estamos buscando nuevos Agentes...

  • Dialer Support/ Traffic Controler

    hace 4 días

    Bogota, Colombia D&S Global Solutions A tiempo completo

    **Position Title**: Dialer Support Position **Language (s)**: All applicants **must** speak fluent English (B2). Any other language is a plus **Contract Type**: Labor / Indefinite Terms **Equip. required**: Computer 8GB RAM / Windows 10 or later / Internet speed 30 MB **Job Start Date**: Immediate **Location**: Remote **Country**: Colombia **Hours**:...

  • Senior Software Engineer

    hace 6 días

    Bogota, Colombia Verto People A tiempo completo

    **sector***:**Software & IT**: - **location***:**BO**: - **salary***:**€400**: - **type***:**Contract**: **consultant**: **Emma Sturgess**: **Senior Software Engineer **C / C++** Bologna, Italy Competitive Rate On-Site Long term Contract An exciting opportunity for a Senior Software Engineer / Software Developer! An advanced programmer in C / C++...

  • Agente de Ventas

    hace 6 días

    Bogota, Colombia Dyninno Colombia SAS A tiempo completo

    Dyninno Colombia es un centro de llamadas establecido en Bogotá Colombia, para brindar los servicios a International Travel Network LLC (ITN Corp.), la compañía es conocida por ser un consolidador global de tiquetes de aéreos con varias sedes a nível mundial, estableciéndose en latino américa en la ciudad de Bogotá. Estamos buscando nuevos Agentes...