wfm senior analyst

Job Summary We are looking for a detail-oriented Workforce Management (WFM) Analyst with knowledge of scheduling and forecasting to support workforce planning and operational efficiency. The ideal candidate will help forecast workload volumes, develop staffing schedules, and ensure adequate workforce coverage to meet business demands and service level goals....

We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team. Location: Colombia - Bogota Contract: Full-time, indefinite term Salary Range: 3´100.000 COP Purpose of the Role The purpose of this role is to maintain an optimal...

One Touch Direct (OTD Americas) is seeking an analytical, dynamic WFM Analyst to join our Data Strategies team in Bogotá on-site. The role focuses on real-time monitoring, metrics management, and action plans within the BPO industry. Responsibilities include monitoring operations, tracking call volumes, delivering KPI reports, and ensuring compliance...

Fusion CX in Colombia is seeking an RTA Specialist to monitor real-time schedule adherence, occupancy, and intraday performance. You will track deviations, coordinate with supervisors, and produce timely reports to support quick operational decisions. The role is onsite with a permanent contract and rotating shifts. Ideal candidates bring WFM/RTA experience...

PERFILES Y SOLUCIONES LOGISTICAS S.A.S. is seeking a detail-oriented Workforce Management (WFM) Analyst to support scheduling and forecasting for optimized workforce planning. You will forecast workload volumes, develop staffing schedules, and ensure adequate coverage to meet service levels. The role requires strong analytical skills, proficiency in Excel,...

ATain is a multinational BPM and technology services company expanding in Colombia. The role focuses on maintaining staffing models, developing MI reporting, and ensuring timely reports for clients in a fast-paced environment.The position requires full-time commitment, with shifts that rotate, and a focus on accuracy, deadlines, and data-driven decision...

Concentrix is seeking a senior-level WFM professional to design and implement scheduling and capacity planning across multiple contact center locations. You will build and lead a responsive team to meet staffing targets, forecast volumes, and translate data into actionable hiring plans and schedules. You will analyze volume drivers and implementation of...

Fusion CX in Colombia is seeking an RTA Specialist to monitor real-time schedule adherence, occupancy, and intraday performance. You will track deviations, coordinate with supervisors, and produce timely reports to support quick operational decisions.The role is onsite with a permanent contract and rotating shifts. Ideal candidates bring WFM/RTA experience...

Concentrix Medellín seeks a Sr. Manager, WFM to lead staffing, forecasting and capacity planning across multiple CRM accounts. You will design processes, build tools, and align WFM with Operations to ensure service levels and cost efficiency. You will develop a high-performing team, set governance across WFM disciplines, and partner with executive...

Concentrix Medellín seeks a Sr. Manager, WFM to lead staffing, forecasting and capacity planning across multiple CRM accounts. You will design processes, build tools, and align WFM with Operations to ensure service levels and cost efficiency. You will develop a high-performing team, set governance across WFM disciplines, and partner with executive...

CNX in Medellin, Colombia, is seeking a Sr. Manager, WFM to lead global workforce management across multiple contact center locations. The role designs scheduling, capacity planning, forecasting, and staffing processes to ensure optimal service levels and cost efficiency.You will build and guide a high-performing WFM team, develop forecasting tools, partner...

At One Touch Direct (OTD Americas) , we are looking for an analytical, dynamic WFM Analyst with strong operational leadership skills to join our Data Strategies team. If you have experience in real-time monitoring, metrics management, and executing action plans within the BPO industry, this opportunity is for you! What We Offer Base Salary: ...

Concentrix is seeking a senior Workforce Management leader to shape and drive WFM strategy across multiple accounts and contact centers. You will design staffing, scheduling, forecasting, and capacity plans, and lead a team to meet daily, weekly, and monthly needs while optimizing resources and costs. You will translate volumes into hiring plans, monitor...

We are looking for an Senior Analyst to support data-driven decisions around subscriptions and promotional offers for a major OTT streaming business. This person builds Snowflake tables, Tableau dashboards, and reports that turn complex data into clear, actionable insights for Finance, Marketing, and Product teams. The role also involves translating...

Summary You will be responsible for the delivery of professional services to retained investment banking corporate clients. The position will involve and have responsibility for client interaction and project delivery on a daily basis and reporting to the client account manager. The individual will be involved in company research, information memoranda...

Summary You will be responsible for the delivery of professional services to retained investment banking corporate clients. The position will involve and have responsibility for client interaction and project delivery on a daily basis and reporting to the client account manager. The individual will be involved in company research, information memoranda...

We are looking for an Senior Analyst to support data-driven decisions around subscriptions and promotional offers for a major OTT streaming business. This person builds Snowflake tables, Tableau dashboards, and reports that turn complex data into clear, actionable insights for Finance, Marketing, and Product teams. The role also involves translating...

A global leader in payment technology is seeking an analyst to support the functionality of Genesys WFM software and analyze performance data to enhance decision-making. Ideal candidates will have strong analytical skills, effective communication abilities, and experience with scheduling software. This hybrid role offers the opportunity to work independently...

Responsable de búsqueda de proveedores que cumplan los requerimientos y políticas de la Compañía de las categorías Directos / Indirectos y logística para cubrir el abasto y requerimientos de los países: Colombia, Costa Rica, Guatemala, Ecuador, Panama y R. Dominicana. Negociación de Categorías de Directos (Materiales Químicos, Empaque & Maquilas)...

Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and drive innovative...