wfm

At Concentrix, we are looking for people like you: strategic leaders with extensive experience in Workforce Management, a comprehensive business perspective, and the ability to manage multiple accounts. If you are passionate about leading high-performing teams, optimizing resource planning, and implementing strategies that improve service levels, reduce...

Job Title:Sr. Manager, WFMJob DescriptionWFM Leader will be responsible for handling multiple CRM accounts. This position is responsible for establishing procedures and processes for the location associated with staffing, scheduling, forecasting and planning. The identified resource is expected to ensure a successful delivery of WFM support and acts as a...

Job Title: Sr. Manager, WFM Job Description WFM Leader will be responsible for handling multiple CRM accounts. This position is responsible for establishing procedures and processes for the location associated with staffing, scheduling, forecasting and planning. The identified resource is expected to ensure a successful delivery of WFM support and acts as...

Job Title: Sr. Manager, WFM Job Description WFM Leader will be responsible for handling multiple CRM accounts. This position is responsible for establishing procedures and processes for the location associated with staffing, scheduling, forecasting and planning. The identified resource is expected to ensure a successful delivery of WFM support and acts as a...

A leading online education platform in Colombia is seeking a Director to lead workforce operations in their call center. The role requires excellent leadership and interpersonal skills, with a focus on optimizing resource planning and managing a skilled team. Candidates should have at least 8 years of experience in Workforce Management, familiarity with WFM...

Director to lead the planning, scheduling, and optimization of workforce operations in our call center. The ideal candidate will ensure optimal alignment of resources with demand patterns and design and test different outbound dialing strategies to maximize efficiency and revenue per lead and headcount. This role requires excellent interpersonal and...

Job SummaryWe are looking for a detail-oriented Workforce Management (WFM) Analyst with knowledge of scheduling and forecasting to support workforce planning and operational efficiency. The ideal candidate will help forecast workload volumes, develop staffing schedules, and ensure adequate workforce coverage to meet business demands and service level...

We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team. Location: Colombia - Bogota Contract: Full-time, indefinite term Salary Range: 3´100.000 COP Purpose of the Role The purpose of this role is to maintain an...

A global leader in payment technology is seeking an analyst to support the functionality of Genesys WFM software and analyze performance data to enhance decision-making. Ideal candidates will have strong analytical skills, effective communication abilities, and experience with scheduling software. This hybrid role offers the opportunity to work independently...

OneTouch Direct, LLC te invita a realizar tu práctica profesional en el área de Workforce Management (WFM). Formarás parte de un equipo que planea y optimiza la operación para asegurar personal adecuado y atención oportuna a clientes. Trabajarás con datos, construcción de horarios, pronósticos y reportes diarios/semanales. Requisitos: estudiante...

Concentrix is seeking a senior-level WFM professional to design and implement scheduling and capacity planning across multiple contact center locations. You will build and lead a responsive team to meet staffing targets, forecast volumes, and translate data into actionable hiring plans and schedules. You will analyze volume drivers and implementation of...

OneTouch Direct, LLC en Bogotá busca un estudiante universitario para realizar su práctica en Workforce Management. Apoyarás en el monitoreo en tiempo real de la operación, construcción de horarios y generación de reportes. Recibirás formación de líderes del área de WFM y trabajarás con datos para dimensionar personal. La experiencia ofrece...

Job Title: Sr. Manager, WFM Job Description WFM Leader will be responsible for handling multiple CRM accounts. This position is responsible for establishing procedures and processes for the location associated with staffing, scheduling, forecasting and planning. The identified resource is expected to ensure a successful delivery of WFM support and acts as a...

OneTouch Direct, LLC te invita a realizar tu práctica profesional en el área de Workforce Management (WFM). Formarás parte de un equipo que planea y optimiza la operación para asegurar personal adecuado y atención oportuna a clientes.Trabajarás con datos, construcción de horarios, pronósticos y reportes diarios/semanales. Requisitos: estudiante...

Concentrix Medellín seeks a Sr. Manager, WFM to lead staffing, forecasting and capacity planning across multiple CRM accounts. You will design processes, build tools, and align WFM with Operations to ensure service levels and cost efficiency. You will develop a high-performing team, set governance across WFM disciplines, and partner with executive...

PERFILES Y SOLUCIONES LOGISTICAS S.A.S. is seeking a detail-oriented Workforce Management (WFM) Analyst to support scheduling and forecasting for optimized workforce planning. You will forecast workload volumes, develop staffing schedules, and ensure adequate coverage to meet service levels. The role requires strong analytical skills, proficiency in Excel,...

Fusion CX in Colombia is seeking an RTA Specialist to monitor real-time schedule adherence, occupancy, and intraday performance. You will track deviations, coordinate with supervisors, and produce timely reports to support quick operational decisions.The role is onsite with a permanent contract and rotating shifts. Ideal candidates bring WFM/RTA experience...

ATain is a multinational BPM and technology services company expanding in Colombia. The role focuses on maintaining staffing models, developing MI reporting, and ensuring timely reports for clients in a fast-paced environment. The position requires full-time commitment, with shifts that rotate, and a focus on accuracy, deadlines, and data-driven decision...

Concentrix is seeking a senior Workforce Management leader to shape and drive WFM strategy across multiple accounts and contact centers. You will design staffing, scheduling, forecasting, and capacity plans, and lead a team to meet daily, weekly, and monthly needs while optimizing resources and costs. You will translate volumes into hiring plans, monitor...

One Touch Direct (OTD Americas) is seeking an analytical, dynamic WFM Analyst to join our Data Strategies team in Bogotá on-site. The role focuses on real-time monitoring, metrics management, and action plans within the BPO industry. Responsibilities include monitoring operations, tracking call volumes, delivering KPI reports, and ensuring compliance...