service desk

We are SLB At SLB we create amazing technology that unlocks access to energy for the benefit of all. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act— how to simultaneously reduce emissions while meeting the world's growing energy demands. Ensuring progress for people and the planet, on the journey to...

Senior Service Desk Lead Location: Remote LATAM What you will be doing: We are looking for a Senior Service Desk Lead to serve as a hands-on technical leader within an MSP Service Desk environment. This is a senior individual contributor position responsible for resolving complex technical issues, managing escalations, maintaining service standards, and...

Job Summary The Service Desk Manager is responsible for leading and continuously improving a 24x7, 365 Service Desk operation supporting a diverse, global employee population. The candidate will oversee a team of 10-15 Service Desk agents supporting users across multiple regions across the globe. This role ensures consistent, secure, and high-quality...

We are looking for a Senior Service Desk Lead to serve as a hands-on technical leader within an MSP Service Desk environment. This is a senior individual contributor position responsible for resolving complex technical issues, managing escalations, maintaining service standards, and providing operational visibility while actively working tickets alongside...

As a Service Desk Analyst, your primary responsibility is to provide technical assistance and support to end users within the organization. You will serve as the first point of contact for IT-related issues and play a key role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure. Requirements Fluent in English...

We are looking for highly motivated L1 Service Desk Analysts to act as the first point of contact for all IT-related issues. The ideal candidate will handle user requests via phone, chat, or email, provide basic troubleshooting, log and classify incidents, and elevate complex issues as needed. A strong customer service mindset, excellent communication...

SLB seeks a Service Desk Analyst to deliver first and second line IT support for laptops, desktops, IP telephony, and network-related issues. You will troubleshoot, log incidents, and escalate where needed, while collaborating with global teams to maintain service quality. Ideal candidates will have strong English and Spanish, Windows and Microsoft 365...

Inetum: ¡Más que una empresa de servicios digitales! Somos una comunidad global conformada por más de 28.000 colaboradores en 19 países, comprometidas con la innovación, la inclusión y el crecimiento sostenible. Creemos en el poder de la tecnología para transformar realidades y en el talento humano como motor de ese cambio. ¡En Inetum Colombia...

Job Summary This role is a key part of our end-user support function and is focused on delivering high-quality, customer-centric IT support to employees across multiple regions. The Senior Service Desk Analyst serves as a key frontline support professional providing advanced technical support and mentorship within a fast-paced environment. This role requires...

Company Overview:Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for...

Job Summary The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts, applying their expertise gained over time. Responsibilities include promptly addressing incoming calls,...

Job Summary The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts, applying their expertise gained over time. Responsibilities include promptly addressing incoming calls,...

Work with a Top 20 CPA and advisory firm that Accounts for Anything. Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are...

Buscamos un(a) Analista de Calidad Jr. para fortalecer la excelencia operativa de nuestra Mesa de Servicios. Esta posición apoyará el seguimiento de los estándares de calidad, los procesos ITIL y los acuerdos de nivel de servicio, contribuyendo a iniciativas de mejora continua que permitan fortalecer la experiencia de nuestros usuarios y clientes. ...

We are looking for a Senior Service Desk Lead to serve as a hands-on technical leader within an MSP Service Desk environment. This is a senior individual contributor position responsible for resolving complex technical issues, managing escalations, maintaining service standards, and providing operational visibility while actively working tickets alongside...

HCLTech Bogota, D.C., Capital District, Colombia Service Support Desk HCLTech Bogota, D.C., Capital District, Colombia Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users. Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and...

Job Summary The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts, applying their expertise gained over time. Responsibilities include promptly addressing incoming...

Senior Service Desk LeadLocation: Remote LATAMWhat you will be doing:We are looking for a Senior Service Desk Lead to serve as a hands-on technical leader within an MSP Service Desk environment. This is a senior individual contributor position responsible for resolving complex technical issues, managing escalations, maintaining service standards, and...

Elempleo busca un técnico de soporte con experiencia para atender incidentes y requerimientos de primer nivel y documentar soluciones. Deberá seguir procesos ITIL y registrar información de forma estructurada, manteniendo comunicación con usuarios y áreas involucradas. Se valoran conocimientos en SAP, ServiceNow, Jira y herramientas Microsoft 365;...

Zohorecruit busca un técnico de soporte en Medellín para ser la primera línea de contacto y resolver incidentes de usuarios internos y clientes externos. Requiere experiencia en soporte de primer y segundo nivel, manejo de tickets y conocimiento de ITIL. El rol es presencial, con contrato fijo a 1 mes sujeto a desempeño y posterior vinculación...