Empleos de rta en Bogota

DescriptionReal Time Analyst (RTA) | Presencial | [Bogota]¿Qué harás en este rol?Monitorear en tiempo real el desempeño de la operación para asegurar el cumplimiento de los KPIs.Gestionar la adherencia y los desvíos de staffing durante la jornada.Identificar riesgos operativos y proponer acciones correctivas inmediatas.Coordinar con supervisores y...

  About the Job   We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour...

DescriptionAt One Touch Direct (OTD Americas), we are looking for an analytical, dynamic WFM Analyst with strong operational leadership skills to join our Data Strategies team. If you have experience in real-time monitoring, metrics management, and executing action plans within the BPO industry, this opportunity is for you!💼 What We OfferBase Salary:...

Company DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the...

At One Touch Direct (OTD Americas), we are looking for an analytical, dynamic WFM Analyst with strong operational leadership skills to join our Data Strategies team. If you have experience in real-time monitoring, metrics management, and executing action plans within the BPO industry, this opportunity is for you! 💼 What We Offer Base Salary: $4,500,000...