responsable service desk

Job Summary The Service Desk Manager is responsible for leading and continuously improving a 24x7, 365 Service Desk operation supporting a diverse, global employee population. The candidate will oversee a team of 10-15 Service Desk agents supporting users across multiple regions across the globe. This role ensures consistent, secure, and...

Description Senior Service Desk LeadLocation: Remote LATAM What you will be doing:We are looking for a Senior Service Desk Lead to serve as a hands-on technical leader within an MSP Service Desk environment. This is a senior individual contributor position responsible for resolving complex technical issues, managing escalations, maintaining service...

Senior Service Desk Lead Location: Remote LATAM What you will be doing: We are looking for a Senior Service Desk Lead to serve as a hands-on technical leader within an MSP Service Desk environment. This is a senior individual contributor position responsible for resolving complex technical issues, managing escalations, maintaining service standards,...

The Service Desk Supervisor (SDSUP) will oversee Service Desk resources and ensure that end-users receive the appropriate assistance. The SDSUP will ensure the optimum operation of the Service Desk and Service Desk Analysts, including scheduling, performance reviews, performance monitoring, and reporting of KPIs (Key Performance Indicators) as defined by the...

Senior Service Desk Lead Location: Remote LATAM What you will be doing: We are looking for a Senior Service Desk Lead to serve as a hands-on technical leader within an MSP Service Desk environment. This is a senior individual contributor position responsible for resolving complex technical issues, managing escalations, maintaining service standards, and...

Senior Service Desk Lead Location: Remote LATAM What you will be doing: We are looking for a Senior Service Desk Lead to serve as a hands-on technical leader within an MSP Service Desk environment. This is a senior individual contributor position responsible for resolving complex technical issues, managing escalations, maintaining service standards, and...

The Service Desk Agent is responsible for providing technical support and assistance to end users across the organization. This role requires a strong customer service mindset, excellent communication skills, and a solid understanding of IT systems, applications, and networks.The Service Desk Agent is responsible for diagnosing, troubleshooting, and...

Role Summary: We are looking for highly motivated L1 Service Desk Analysts to act as the first point of contact for all IT-related issues. The ideal candidate will handle user requests via phone, chat, or email, provide basic troubleshooting, log and classify incidents, and escalate complex issues as needed. A strong customer service mindset, excellent...

Senior Service Desk LeadLocation: Remote LATAMWhat you will be doing:We are looking for a Senior Service Desk Lead to serve as a hands-on technical leader within an MSP Service Desk environment. This is a senior individual contributor position responsible for resolving complex technical issues, managing escalations, maintaining service standards, and...

The Epic Clinical Service Desk Manager owns end-to-end delivery of 24/7 clinical service desk support for Electronic Health Record (EHR) users - including physicians, nurses, and clinical/administrative staff - across all Epic applications. This role leads the team of Epic Clinical Service Desk Analysts who handle ticket resolution, account provisioning,...

Job Summary The Service Desk Manager is responsible for leading and continuously improving a 24x7, 365 Service Desk operation supporting a diverse, global employee population. The candidate will oversee a team of 10-15 Service Desk agents supporting users across multiple regions across the globe. This role ensures consistent, secure, and high-quality...

Are you tech-savvy with a passion for providing outstanding service and support? Join our team as an IT Service Desk Technician and become a trusted resource for technical assistance across a range of computer systems, software, and hardware.Responsabilities:Provide technical assistance for desktop equipment, software, and hardware...

Job Summary This role is a key part of our end-user support function and is focused on delivering high-quality, customer-centric IT support to employees across multiple regions. The Senior Service Desk Analyst serves as a key frontline support professional providing advanced technical support and mentorship within a fast-paced environment. This...

Job Summary The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming...

IT Product Support - Service Desk Agent We're looking for an IT Product Support - Service Desk Agent to provide L2 application support for a global eQMS environment. Location: Bogotá, Colombia - On-site English: Solid/Advanced Experience: 2-5 years in Service Desk / IT Application Support Key Responsibilities: Handle L2 incidents, service...

Job Summary The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls,...

IT Product Support - Service Desk AgentWe're looking for an IT Product Support - Service Desk Agent to provide L2 application support for a global eQMS environment.Location: Bogotá, Colombia - On-siteEnglish: Solid/AdvancedExperience: 2-5 years in Service Desk / IT Application SupportKey Responsibilities:Handle L2 incidents, service requests, standard...

Job SummaryThe Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats,...

Buscamos un(a) Analista de Calidad Jr. para fortalecer la excelencia operativa de nuestra Mesa de Servicios. Esta posición apoyará el seguimiento de los estándares de calidad, los procesos ITIL y los acuerdos de nivel de servicio, contribuyendo a iniciativas de mejora continua que permitan fortalecer la experiencia de nuestros usuarios y clientes. ...

Si eres técnico o tecnólogo en áreas de sistemas o administrativas y cuentas con mínimo 6 meses de experiencia en Contact Center , preferiblemente en áreas de soporte, mesa de ayuda o atención de requerimientos, esta oportunidad es para ti. Requisitos principales: Formación técnica o tecnológica. Experiencia previa en Contact Center ,...