real time analyst

About the Job We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour...

About the Job We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. ...

We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team. Location: Colombia - Bogota Contract: Full-time, indefinite term Salary Range: 3´100.000 COP Purpose of the Role The purpose of this role is to maintain an...

We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team. Contract: Full-time, indefinite term Salary Range: 3´100.000 COP Purpose of the Role The purpose of this role is to maintain an optimal staffing system...

Job DescriptionDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to BeMore!What is your mission? Provide support, through...

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Job Description - What is your mission?Provide support,...

Fusion CX in Colombia is seeking an RTA Specialist to monitor real-time schedule adherence, occupancy, and intraday performance. You will track deviations, coordinate with supervisors, and produce timely reports to support quick operational decisions. The role is onsite with a permanent contract and rotating shifts. Ideal candidates bring WFM/RTA experience...

Fusion CX in Colombia is seeking an RTA Specialist to monitor real-time schedule adherence, occupancy, and intraday performance. You will track deviations, coordinate with supervisors, and produce timely reports to support quick operational decisions.The role is onsite with a permanent contract and rotating shifts. Ideal candidates bring WFM/RTA experience...

  About the Job   We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour...

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital...

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering -...

As an RTA, you will be responsible for monitoring and managing real-time operations, working closely with the Operations team and WFM to identify and address staffing gaps and intraday changes. Your insights and recommendations will directly impact our business's performance and success. Responsibilities • Monitor and analyze real-time operational...

A dynamic marketing firm in Colombia is seeking a motivated team member to monitor live operations in their media buying department. This role involves managing traffic volumes, analyzing performance metrics, and overseeing real-time operations to ensure smooth functionality. The ideal candidate should possess strong analytical skills, be comfortable with...

IntouchCX in Bogotá is seeking a Real Time Analyst to monitor performance, adjust staffing, and forecast volumes to keep client SLAs met. You will analyze data, communicate insights to managers and team members, and help optimize real-time operations. The ideal candidate has a high school diploma, strong Excel/Word skills, good communication, and the...

A dynamic marketing firm in Colombia is seeking a motivated team member to monitor live operations in their media buying department. This role involves managing traffic volumes, analyzing performance metrics, and overseeing real-time operations to ensure smooth functionality. The ideal candidate should possess strong analytical skills, be comfortable with...

ATAIN is a multinational BPM, Technology and Digital Services company operating in Colombia. The role focuses on maintaining an optimal staffing system through live control, adequate planning and historical follow-up. Key responsibilities include generating and publishing reports, creating templates, coordinating with end-user clients, and designing new MI...

IntouchCX in Bogotá is seeking a Real Time Analyst to monitor performance, adjust staffing, and forecast volumes to keep client SLAs met. You will analyze data, communicate insights to managers and team members, and help optimize real-time operations. The ideal candidate has a high school diploma, strong Excel/Word skills, good communication, and the...

TDCX, Inc. is seeking a Workforce Management specialist in Bogotá to monitor contact volume and identify performance exceptions. You will collaborate with Technology, Operations, and Management to implement system modifications and issue procedural notices.You will support real-time agent productivity, ensure accurate schedules with WFM, and help Operations...

DiDi Global Inc. is seeking a Workforce Management Analyst to lead forecasting, planning and real-time monitoring for our contact center operations in Colombia. You will design processes, monitor queues, and ensure adherence to forecasts while supporting HC planning and data reporting for operations. Ideal candidates have 1–2 years experience in WFM,...

DiDi Global Inc. is seeking a Workforce Management Analyst to lead forecasting, planning and real-time monitoring for our contact center operations in Colombia. You will design processes, monitor queues, and ensure adherence to forecasts while supporting HC planning and data reporting for operations.Ideal candidates have 1–2 years experience in WFM,...