Implementation Associate Engineer

hace 3 semanas


Bogotá, Colombia Amadeus A tiempo completo

Job Title

Implementation Associate Engineer

Pre-sales:

Support autonomously sales organization for integration matters in the most complex cases (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)

Implementation:

Manage a pipeline of customers, provide slots on request, visibility on ongoing projects and trends for next available slots.For each new project, validate the consistency of the scope and raise warning/recommendation when applicable.Manage implementations until launch in production, ensuring proper communication to customers or Amadeus teams.Define and maintain implementation questionnaire with TCH members and explain it to our internal stakeholders for them to gather all information required from customer before starting implementation.Configure the platform correctly, including opening tasks to other teams if required.Ensure relevant and exhaustive validation (unit test, e2e test, UAT and pre-production)Monitor launch in production (transition period), react quickly in case of issue.Create and send relevant deliverables when project is completed with customersProvide advice/consulting to customers for their integration activities between Amadeus systems and customer systems, with full autonomy and for the most complex cases: Provide functional support and problem resolution within the overall integration projectFor the most complex cases:Establish and manage the product/solution integration scheduleSupport Integration activities during the implementation projectProvide formal integration status, KPIs and customer feedback reporting to ManagementPerform final sign-off/ certification prior to implementation in productionRepresent the management at the integration project steering committee

Post integration & Post implementation Consultancy:

Ensure product high level adoption by the customers in providing appropriate assistance on the daily activitiesMake sure customers make the most of the Amadeus products / solutionsFully autonomously and for the most complex cases, identify and prioritize critical issues, problems and root causesPresent complex analysis results in client meetingsIdentify potential upsell activities for consulting and optimization missions

 Process Improvement

Propose & follow-up Internal processes improvementIdentify & recommend Internal tools/techniques for further process automation

Service Design

Punctually, the integration consultant may take a service designer role in a construction domain, and therefore have the following responsibilities:

Contribute to the creation of User Stories corresponding to predefined high-level Serviceability Requirement​​Review product specification ("Service" section) ​​Contribute to the validation of serviceability deliveries within the feature team​​Build, store and track Services Documentation​​Implementation Guides, Cookbook, How To, …SharePoint/Confluence repository updated with all key documentation. ​Create and maintains a serviceability matrix – details product functionalities ready to be industrialized​Provide regular status to the line to ensure global coverage and foster synergies within the Construction Domain​Transfer knowledge to Implementers globally​
 

 The incumbent:

recommends process, product and/or service improvements based on understanding and anticipation of internal and external business challengesautonomously solves unique and complex problems that have broad impact in the businessreceives guidance from Senior management only in the most complex situations​

General performance indicators:

Customer satisfaction surveys outcomesNumber of ImplementationsContribution to revenue generationQuality and timeliness of service provided

Specific competencies :

Extensive experience in Travel Industry, especially on Fares, Pricing and Ticketing areas in Travel Agency or Airlines context.Macro competency, covering GDSs (Amadeus experience– nice to have) business areas.Deep understanding of specific business processes and products with-in travel industry.Degree in Tourism is a plus.Good knowledge as a user of Microsoft SuiteUser of Agile tools (e.g. JIRA, Confluence…) is a plus.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.


  • Implementation Engineer

    hace 3 semanas


    Bogotá, Colombia Amadeus A tiempo completo

    Job TitleImplementation EngineerAbout Your Business Area/Department:The AMER Implementation team is responsible for the delivery of Operational and Passenger Processing Solutions to different airports and airlines. The team works directly with the customers to deliver cutting edge technologies and applicationsSummary of the role:This position is responsible...

  • Consulting Engineer.

    hace 1 semana


    Bogotá, Colombia Cisco A tiempo completo

    We need a Consulting Engineer to support key Enterprise customers in LATAM region. You will require strong consulting and interpersonal skills coupled with deep technology skills in Cisco Enterprise Networking solutions and DC platforms. You will possess a proven track record of successful planning, design, implementation and operational experience. You...

  • System Engineer

    hace 3 semanas


    Bogotá, Colombia SKYLINE COMMUNICATIONS A tiempo completo

    Nice to meet you! Are you ready to leave your mark on the world? Because we are the global leading supplier of end-to-end open monitoring and orchestration software for ICT, media and broadband platforms. Basically, our software platform— called DataMiner —makes sure that you can order your products online, watch the latest episode of your...

  • QA Engineer

    hace 2 semanas


    Bogotá, Colombia LotusFlare A tiempo completo

    Job Description As a QA Engineer, you will be responsible to assess software quality through manual and automation testing. You will be responsible for creating and sharing the best QA practices within LotusFlare. In this role, you will ensure all processes are well documented. A big part of this role is identifying where it is possible to automate...


  • Bogotá, Colombia TelevisaUnivision A tiempo completo

    TelevisaUnivision is the leading Spanish-language media company in the world! We’re investing in our content, our people, and our properties, which span digital, streaming, social, audio, linear and live events. We’re growing our offerings, building on the launch of our successful streaming platform ViX. We are actively seeking a Senior Applications...


  • Bogotá, Colombia TelevisaUnivision A tiempo completo

    TelevisaUnivision is the leading Spanish-language media company in the world! We’re investing in our content, our people, and our properties, which span digital, streaming, social, audio, linear and live events. We’re growing our offerings, building on the launch of our successful streaming platform ViX. We are actively seeking a Senior Frontend...

  • Senior Software Engineer

    hace 2 semanas


    Bogotá, Colombia TelevisaUnivision A tiempo completo

    TelevisaUnivision is the leading Spanish-language media company in the world! We’re investing in our content, our people, and our properties, which span digital, streaming, social, audio, linear and live events. We’re growing our offerings, building on the launch of our successful streaming platform ViX. TelevisaUnivision is actively seeking a Senior...


  • Bogotá, Colombia Stryker A tiempo completo

    Who we want- Data managers. People who enjoy compiling, organizing and consolidating large volumes of data and reports.- Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.- Curious learners. People who seek out cutting-edge...


  • Bogotá, Colombia Sutherland A tiempo completo

    Descripción del empleoThe intern will be part of the Employee Experience area with a focus on the Wellness pillar, supporting the coach in the development and implementation of the Wellness Project.RequisitosCurrent Student of: Phycologist- Proactivity, empathy, organization and method, service attitude, interpersonal relationships, Strategic Planning,...


  • Bogotá, Bogotá D.E., Colombia United Nations High Commissioner for Refugees (UNHCR) A tiempo completo

    JOB DESCRIPTIONStandard Job DescriptionSenior Protection Associate Organizational Setting and Work Relationships The Senior Protection Associate reports to the Protection Officer or the Senior Protection Officer. The position may entail supervisory responsibilities for protection staff including community services, registration, resettlement and education...


  • Bogotá, Bogotá D.E., Colombia Trane Technologies A tiempo completo

    En Trane Technologies desafiamos lo posible. Nuestras marcas, que incluyen Trane y Thermo King - crean acceso a la refrigeración y la comodidad en edificios y hogares, transporte y protección de alimentos y productos perecederos, conectan a los clientes con un rendimiento elevado con menos impacto ambiental, reducen drásticamente las demandas de energía...

  • AWS Data Engineer Senior

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Softtek Colombia A tiempo completo

    AboutSofttek Founded in 1982,Softtek is a global provider of process-driven IT solutions with 30 offices inNorth America, Latin America, Europe and Asia. With 15 Global Delivery Centersin the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India.Softtek helps improve and produce predictable outcomes for top-tiercorporations in over 20...

  • Systems Engineer

    hace 3 semanas


    Bogotá, Colombia EMAPTA A tiempo completo

    Crafting Mortgage Futures: Join a Global Career MovementDiscover the pinnacle of mortgage excellence with our client, Evergreen Home Loans. Renowned as a trailblazer in the industry, they've garnered prestigious awards, including being named one of the 100 Best Companies to Work For and a Great Place to Work-Certified company. At Evergreen, they don't just...

  • Senior Backend Engineer

    hace 4 semanas


    Bogotá, Colombia Globant Commerce Studio A tiempo completo

    Job DescriptionAs a Senior Magento Backend Engineer, you will translate client requirements into technical development, design schemas and integrate with content management solutions and search engines, unlocking the business value of new technologies.Key ResponsibilitiesDevelop a great Digital Consumer experience based on a foundation of Magento.Collaborate...


  • Bogotá, Colombia JPMorgan Chase & Co. A tiempo completo

    JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the . Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking,...


  • Bogotá, Colombia Oracle A tiempo completo

    The team’s main responsibility is to troubleshoot highly complex technical issues related to the Oracle Database and Exadata stack and within areas like Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, Security, Networking, Storage...


  • Bogotá, Colombia Amadeus A tiempo completo

    Job TitleService Reliability Engineer-3Amadeus Hospitality’s Technology Operations organization provides infrastructure and engineering support for the hosting and development of proprietary software used by the global hospitality industry.Summary of the role:The Service Reliability Engineer is responsible to provide support for revenue generation...

  • Officer, Operations LAC

    hace 1 semana


    Bogotá, Colombia Open Society Foundations A tiempo completo

    Officer, Operations LAC. Bogota. Posting Date: 05/03/2024. Deadline: 05/19/2024 Role Title    Officer, Global Operations Grade Level   Level D, Grade 9 Reporting To Associate Director of Operations Program/Tool/ Department/Unit Name    Global Operations Team Name   Global Operations Role Purpose Support the Associate Director of...

  • SRE Engineer

    hace 3 semanas


    Bogotá, Colombia Talan A tiempo completo

    Job DescriptionWe are looking a talented SRE Engineer & Security Software Administrator to manage and enhance our client's in-house security solutions, including OAuth 2.0, Token Services, and Public Key Manager.This role is based in our Malaga office and offers an exciting opportunity to work with a global division dedicated to serving complex and...

  • Systems Engineer

    hace 3 semanas


    Bogotá, Colombia EMAPTA A tiempo completo

    Job DescriptionCrafting Mortgage Futures: Join a Global Career MovementDiscover the pinnacle of mortgage excellence with our client, Evergreen Home Loans. Renowned as a trailblazer in the industry, they've garnered prestigious awards, including being named one of the 100 Best Companies to Work For and a Great Place to Work-Certified company. At Evergreen,...