Implementation Associate Engineer
hace 3 semanas
Job Title
Implementation Associate EngineerPre-sales:
Support autonomously sales organization for integration matters in the most complex cases (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)Implementation:
Manage a pipeline of customers, provide slots on request, visibility on ongoing projects and trends for next available slots.For each new project, validate the consistency of the scope and raise warning/recommendation when applicable.Manage implementations until launch in production, ensuring proper communication to customers or Amadeus teams.Define and maintain implementation questionnaire with TCH members and explain it to our internal stakeholders for them to gather all information required from customer before starting implementation.Configure the platform correctly, including opening tasks to other teams if required.Ensure relevant and exhaustive validation (unit test, e2e test, UAT and pre-production)Monitor launch in production (transition period), react quickly in case of issue.Create and send relevant deliverables when project is completed with customersProvide advice/consulting to customers for their integration activities between Amadeus systems and customer systems, with full autonomy and for the most complex cases: Provide functional support and problem resolution within the overall integration projectFor the most complex cases:Establish and manage the product/solution integration scheduleSupport Integration activities during the implementation projectProvide formal integration status, KPIs and customer feedback reporting to ManagementPerform final sign-off/ certification prior to implementation in productionRepresent the management at the integration project steering committeePost integration & Post implementation Consultancy:
Ensure product high level adoption by the customers in providing appropriate assistance on the daily activitiesMake sure customers make the most of the Amadeus products / solutionsFully autonomously and for the most complex cases, identify and prioritize critical issues, problems and root causesPresent complex analysis results in client meetingsIdentify potential upsell activities for consulting and optimization missionsProcess Improvement
Propose & follow-up Internal processes improvementIdentify & recommend Internal tools/techniques for further process automationService Design
Punctually, the integration consultant may take a service designer role in a construction domain, and therefore have the following responsibilities:
Contribute to the creation of User Stories corresponding to predefined high-level Serviceability RequirementReview product specification ("Service" section) Contribute to the validation of serviceability deliveries within the feature teamBuild, store and track Services DocumentationImplementation Guides, Cookbook, How To, …SharePoint/Confluence repository updated with all key documentation. Create and maintains a serviceability matrix – details product functionalities ready to be industrializedProvide regular status to the line to ensure global coverage and foster synergies within the Construction DomainTransfer knowledge to Implementers globallyThe incumbent:
recommends process, product and/or service improvements based on understanding and anticipation of internal and external business challengesautonomously solves unique and complex problems that have broad impact in the businessreceives guidance from Senior management only in the most complex situationsGeneral performance indicators:
Customer satisfaction surveys outcomesNumber of ImplementationsContribution to revenue generationQuality and timeliness of service providedSpecific competencies :
Extensive experience in Travel Industry, especially on Fares, Pricing and Ticketing areas in Travel Agency or Airlines context.Macro competency, covering GDSs (Amadeus experience– nice to have) business areas.Deep understanding of specific business processes and products with-in travel industry.Degree in Tourism is a plus.Good knowledge as a user of Microsoft SuiteUser of Agile tools (e.g. JIRA, Confluence…) is a plus.Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
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