Collector Analyst

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Role Overview:

If you thrive in a fast-paced environment and are looking for an opportunity to develop your finance career, then we have a great opportunity for you. We are seeking a motivated, analytical, self-starter to contribute to our continued legacy of financial strength.

On a typical day you will:

Answer incoming calls from customers regarding their account balances.

Provide accurate and timely information on account balances and related inquiries.

Collaborate with other team members and departments to ensure comprehensive customer support.

Document and update customer interactions in our CRM system.

Executes Otis collections process to maximize collections while managing retention.

Executes the collection process by prioritizing activities across client accounts.

Cross train on other processes such as preparation of collection packages, performing write offs, providing invoice copies, and handling disputes.

What You Will Need to be Successful:

Excellent verbal communication (English B2-C1) skills and a friendly, customer-focused demeanor.

Familiarity with basic financial terminology and account management.

Previous customer service experience is a plus.

Proficient in using CRM systems and basic computer skills.

Fluent in numerous computer-based collections applications.

Education: Student or professional in Administration, accounts or related. Excel Intermediate.

Experience: 6 months at least working for Finance department (desirable).

 Apply today to join us

#BuildWhatsNext

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. 

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. 

When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. 

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .

Become a part of the Otis team and help us #Buildwhatsnext

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