Product Owner Specialist

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Purpose 

Contributes to the overall success of the Corporate & Commercial Banking business lines globally by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. 

The Product Owner Specialist is responsible for continuous and early delivery of business value. They are responsible for identifying capabilities, features, and potential risks for the product's vision by working with end users, stakeholders, the agile team and business Subject Matter Experts (SMEs) to produce high quality features that will change the way the that customers interact with the Bank. 

In collaboration with the agile team, the Product Owner Specialist will be engaged throughout the different phases of the product lifecycle and will actively evolve the product roadmap. The Product Owner Specialist will be expected to represent the voice of the customer and help to prioritize the backlog. Moreover, the incumbent will be expected to enable peers and tirelessly advocate for the vision and customer experience they've been entrusted with. 

Accountabilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. 

Support the Global Product Owner to help define a product's release and iteration backlog based on product's overall vision and input from business SMEs, customer experience and the agile team 

Understand and articulate the product's vision, including its objectives, value proposition, and key risks associated with opportunities/ideas 

Collaborate with SMEs to assess how features will impact the end-user and how to effectively manage them 

Develop product roadmap and high-level backlog, further decomposed into releases which 

deliver significant value to the end user. 

Prioritize (and continuously reprioritize) delivery based on the calculated benefits/value of identified features/epics. 

Act as primary reviewer and approver of finished development work during iteration demos/reviews based on established acceptance criteria 

Actively collaborate and engage with the agile team 

Regularly attend planning sessions, stand-ups, retrospectives, iteration reviews and other team meetings in order to verify that the output of the team is consistently delivering business 

value and aligned with the agreed upon commitments 

Shield the team from interruptions and outside interference by acting as a conduit between the business and the team 

Assist with the development of user stories and supporting documentation with applicable acceptance criteria 

Decompose larger objectives or journeys ("epics") into features and user stories that can be understood and committed to by members of the team 

Participate in iteration planning discussions to reduce ambiguity around the user stories and ensure clarity, optimize functionality and define features that align with product vision 

Support the team by being available to provide definitions required to complete detailed user stories 

Advocate for the highest attainable levels of quality and for approaches that will minimize the impact of technical debt on the product and organization 

Utilize SMEs - including team members - to assist in the validation of epics and user stories as well as other activities such as user experience testing 

Dimensions

The Product Owner Specialist is expected to be fully committed to driving the development of new products while engaging business and technology teams in delivering solutions that are customer-focused and realize true business value. 

The incumbent will actively work to ensure a valuable product which takes into account the interests of multiple stakeholders. This requires a strong aptitude to adapt to rapidly changing business priorities, while building relationships and being able to balance multiple interests effectively. 

Education 

Bachelor's Degree in business, finance, eConomics or another relevant field 

Masters / MBA Considered an asset 

Experience 

4-5 years of progressive work experience in new product development (preferably in a financial services environment) prior experience in a project environment and familiar with project life cycle management 

Experience working in an agile environment is considered an asset 

Functional Skills 

Thorough knowledge of software technologies and of the various iterative Software Development Lite (desarrollo de producto de cara a una fábrica de software, desarrollo de canal digital) 

Cycle methodologies 

Ability to execute highly complex or specialized projects; adapts precedent and may make significant departures from traditional approaches to develop solutions 

Demonstrated ability to manage stakeholder relationships, work with diverse business interests to create consensus and confidence 

Ability to prioritize based on calculated business value, using a customer-centric view that can be explained and justified by economic calculations 

Demonstrated ability to facilitate the effective breakdown of epics into user stories, to attain hign levels of velocity within corporate constraints, to plan and execute for each iteration 

Agile Traits 

Is a true team player who values the perspectives and opinions of others while leading with humility 

and confidence 

Takes accountability for results and exhibits a "can do attitude" 

Able to work in a flattened team, using reason and persuasion rather than authority to drive effectiveness 

Demonstrates a high level of emotional inteligence (self-awareness, self-regulation, empathy, motivation, and social skills) 

Has an appetite to continuously evolve and improve, to tackle difficut problems and seek/give constant constructive feedback 

Embraces change and sees it as an essential driver to solve compłex issues 

Demonstrates flexibility and can move forward without having all of the answers 

Consistently seeks to understand, meet and deliver on customers' expectations 

Competencies 

Excellent oral and written communication skills (English/Spanish) and proven ability to influence management and teams 

Cross-cultural skills and an ability to interact effectively with teams in diferent geographies 

Act as a role model in representing the business and the "voice" of the customer 

Has a consistent track record of building productive relationships with actors from across several different groups within an organization 

An acute attention to detail while demonstrating the ability to thrive in high pressurel deadline driven situations 

The ideal candidate must be capable of demonstrating critical thinking skills and creative problem solving 

Flexible and open, able to work in a highly collaborative and continually changing business environment 

Maintains current knowledge of industry trends as well as a passion for continued learning and acquisition of new skills

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