Jr RMO Support

Company Description

Location: Bogotá, Colombia Modality: Hybrid REFID141381

Job Description

About the role

The Jr RMO (Revenue Management Optimization) Support is primarily responsible for debugging issues and delivering standardized and defined technical support to our clients. 

Responsibilities

Debugging customer issues by attempting to replicate in test environments. Fulfill service requests and respond to technical incidents by executing actions based on standard operating procedures. Prioritize, research, troubleshoot and resolve or escalate technical issues. Document incidents and their resolution, facilitating further resolutions to ensure all SLA’s are met. Interacting with Operations, Client Services teams, and Technology leaders to provide the best experience and service. Maintain support documentation - Standard Reporting, Knowledge Base, FAQs. Strong understanding of technical troubleshooting skills and concepts along with strong verbal and written communication skills.

About you

We are looking for a proactive and adaptable problem solver with strong communication skills, who excels at troubleshooting, prioritizing tasks, and handling technical issues independently.

Qualifications

Bachelor's Degree 1+ year's experience in technical support or related areas. 1+ year's experience using SQL and Python.  1+ year's experience using Airflow, Datadog, Kubernetes, monitoring tools, big infrastructure services, etc. Intermediate English level. Solution-focused attitude & change management mindset. Able to work independently, solve problems, and learn new concepts. Strong business acumen and analytic skills; able to translate findings into clear, actionable insights. Excellent communication skills, with the ability to effectively interface across cross-functional technology teams and the business stakeholders. Fundamentals and interest in application support, infrastructure knowledge, with a software engineering background. Nice to have: Functional knowledge of Market research, FMCG industry, and big data. 

Additional Information

What's in it for you?

Competitive compensation package. Peer and group mentoring programs, committees for developing soft skills and expand your work network. Continuous learning and growth. Local insurance packages.

... and more

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

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