Operations Team Leader

Encontrado en: Talent CO C2 - hace 6 días


Medellín, Colombia SuperStaff A tiempo completo

We are seeking a dynamic, results-oriented team leader to join our team as an Operations Supervisor/Operations Team Leader. This role is crucial to ensuring that our operations run smoothly and exceed our customers' expectations.

Responsibilities

  • Supervise and lead a team of operations staff to ensure efficient workflow and high productivity.
  • Implement processes and procedures to enhance operational efficiency and meet customer expectations.
  • Monitor and analyze Key Performance Indicators (KPIs) to identify areas for improvement and implement action plans accordingly.
  • Provide regular coaching and feedback to team members to support their professional development and performance improvement.
  • Handle performance improvement plans (PIPs) effectively to address any performance issues within the team.
  • Foster a positive and collaborative team environment to promote morale and teamwork.
  • Collaborate with other departments to ensure seamless coordination and communication across the organization.

Requirements

  • Minimum of two years of experience in a leadership role, preferably in operations or a related field.
  • Excellent English skills, both spoken and written, are essential.
  • Excellent communication and interpersonal skills, with the ability to effectively motivate and coach team members.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities.

Benefits

  • Agile hiring process.
  • Indefinite-term contract with Colombian benefits.
  • Opportunities for professional growth.
  • Competitive Salary
  • Amazing company culture

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