Learning & Development Manager - Gerente de Aprendizaje y Desarrollo

hace 4 semanas

Cartagena, Colombia Four Seasons Hotels and Resorts A tiempo completo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.

What you will do

Active in identifying staff development needs at an individual & group level. Builds and maintains confidence and credibility with employees, supervisory and managerial staff. Acts as an objective third party in counseling, problem solving or conflict situations where learning issues are involved. Provides senior management with accurate and objective feedback for solutions with respect to employee relations and learning needs. Identifies breakdowns in systems and processes amongst or within departments. Actively solicits feedback from management on which learning programs are needed and the optimal time to schedule such programs or initiatives. Regularly coaches and develops Designated Trainers (DT) in their role and responsibilities. Trains Managers and Planning Committee Members to facilitate training programs for their direct reports. Partners with peers and superiors to determine performance gaps and learning needs. Develops solid relationships with all new hires to act as a supporting role during their probationary period. Facilitate the Four Seasons Introductory Training Program Coordinate New Manager Orientation (NMO) and support those managers through the process. Conduct Designated Trainer Workshops (DTW) and needed follow-up skill programs. Co-facilitate and/or coach others to facilitate Management Development Programs and Toolkits Coordinate and adapt the Supervisory Development Program to local needs. Rapidly create and develop blended learning programs that target management competencies. Participate in and support Hotel Committees Create and produce an annual Training Needs Analysis and Training Plan. Prepare and produce monthly and quarterly Training Calendars Ensure Standards Training Manuals are updated and formatted correctly in departments. Drive and participate in Standards achievement through testing, training, campaigns, and initiatives. Produce relevant e-Knowledge Suite and Standards Testing Reports to determine trends and patterns Regularly benchmark the learning function with Corporate Learning Success Levels Key Tasks Prepare and maintain training attendance records. Adhere to the guidelines of the Management Development Update (MDU) Assist in coordinating and participate in employee relations events. Coordinate and organize programs facilitated by internal and external trainers. Market the learning function’s programs, initiatives, and e-Knowledge Suite Communicate the effects of the learning function through bulletin boards and Planning Committee meetings. Attend scheduled Learning Manager conference. Comply with all company policies on ethics. The ability to ensure department training goals are set and achieved. The ability to track department training hours monthly and annual for compliance and statistics.

What you will bring

Minimum of 3 years' experience working in a managerial capacity

Experience in hotel operations, preferably Four Seasons or other service environments.

Experience in adult education or a similar environment.

Experience managing in diverse cultures.

What we offer
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule

Full Time

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