Onboarding/Offboarding Specialist

The HR Onboarding/Offboarding Specialist provides centralized human resources services in the areas of employment, recruiting, staffing, termination, benefits, compensation, HR Policies, HR information systems and employee services. He/she manages, organizes, and streamlines HR centralized processes in the HR Spoke Organization

Responsible for the administration of HR actions using the global and Standard Work Instructions (SWI) documentation. Represents company professionally at all activities including communication with candidates and internal clients, etc. Ensures the candidate is informed of the progress of the onboarding process util it is concluded as per established KPIs. Supports candidates through the onboarding process and keeps them informed along the way. Coordinates hiring process of new recruits (including but not limited to pre-employment screening, travel, relocation, effective start date, security clearances, and visa coordination). Maintains new employee files and HR records, including data entry into HR systems. Updates and maintains applicant tracking system and recruiting files to support future activity. Run quarterly reports to better understand recruiting pattern and assist in strategies initiative. Generates employment documents when applicable accurately and on time. Performs Master Data actions and other associated transactions such as hiring, transfer, termination, payments, deductions, creation of vacation travel allowance, etc., as required. Ensures all onboarding and offboarding are performed as per request within the established KPI. Ensures all onboarding and offboarding are compliant with local requirements and legislation. Coordinate closely with Payroll Analysts to ensure employees’ data impacting Payroll is efficiently and accurately captured in HR system within established deadlines. Ensures that the transactions, exemptions, and other supporting documentation comply with internal procedures and policies regarding the master data updates to the system before processing. Performs data quality checks regularly to maintain data quality and integrity in the HR master database. Receives candidates queries via the applicable channels/portals. Identifies sensitive queries, emergencies or potential risk cases and address as per the Escalation Management process. Performs User Acceptance Testing as per agreed timelines. Coordinates internally per defined procedures and uses HR knowledge management tools to respond with resolutions, quickly and accurately within the established service level agreements and KPIs. Escalates to Payroll, Location, Regional, SL SMEs and other parties when required to resolve candidates’ queries where applicable. Participates in the design and implementation of the solutions related to customer satisfaction and to meet the set targets. Identifies knowledge gaps and contributes to the relevant knowledge base and work closely with knowledge management team on updating or retiring existing knowledge content as required. Ensures that the proper documentation is filed where applicable for required actions in accordance with the prescribed rules and available for audit reference. Participates in the design and implementation of the solutions related to customer satisfaction and to meet the set targets. Identifies knowledge gaps and contributes to the relevant knowledge base and work closely with knowledge management team on updating or retiring existing knowledge content as required. Ensure escalation matrix is followed for any potential incidents and reports HR SQ events on QUEST-HR in compliance with Schlumberger standards. Identifies and participates in continuous improvement initiatives which include potential automation/digital projects. Ensures compliance with the Data Privacy & Protection Guidelines and relevant legislation. Participates in/contributes to Service Delivery and Service Quality Meetings. Conducts research, analyzes data, provides ad-hoc reports and presents feedback on assigned projects when required. Participates in HR open houses. Participates in the implementation/roll-out of any system implementation. Employees may be assigned other duties, in addition to, or in lieu of those described above, according to the needs of the location or Company.

Undergraduate degree on Business Administration, Industrial Engineering, International Business, Psycology, and related.

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