Customer Service Representative

We’re looking for a bilingual CSR (English & Spanish) to provide customer support and handle admin tasks. This role supports our operations and ensures smooth communication with clients and technicians. This position is remote in Colombia. Compensation: $8
- $10 per hour

Responsibilities:

- Find patterns in customer complaints and bring them to the team for improvement
- Ensure customer account information is up-to-date
- Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
- Support customers via phone, email, and chat
- Handle scheduling, data entry, and document management

Qualifications:

- Strong communication skills in English & Spanish required
- Customer service/admin experience
- Detail‑oriented, organized, and able to multitask
- Experience with the fire protection industry (alarms, sprinklers, extinguishers, backflow, suppression systems) is a plus
- Working directly with technicians and customers
- Using platforms such as Service Fusion is preferred
- Familiarity with scheduling, dispatching, and service calls
- Knowledge of NFPA standards and fire protection terminology About Company N8 Fire & Safety is a fast-growing fire protection and life safety company based in Schertz, Texas. We are a tech-driven, growth-focused organization that values accountability, teamwork, adaptability, and professional excellence. As a scaling company,

we offer
meaningful career growth to individuals ready to grow with us. The Spoils of War (

What We Offer
) We expect elite performance, and we reward it accordingly.
- Top-Tier Base Pay: Paid for your expertise and your hustle.
- End-of-Year Bounties: Massive performance bonuses based directly on how hard you kick ass and drive the division's growth.
- Health Insurance: Comprehensive coverage to keep you and your crew operational.
- Upside Glory: The rare opportunity to help build a division in your image and reap the financial rewards of true growth.