Support Specialist

Hace 3 días

Bogota Capital District, RAP (Especial) Central, Colombia PowerDMARC Jornada completa
About PowerDMARC PowerDMARC is an email authentication and domain security platform. It helps organizations and MSSPs worldwide protect their domains against spoofing, phishing and impersonation. We’re looking for a Support Specialist to be the first point of contact for our customers and partners. Responsibilities (Not limited to):
• Provide first-line support on email authentication protocols (DMARC, SPF, DKIM, MTA-STS, TLS-RPT and BIMI)
• Handle customer queries through the helpdesk, live chat and web sessions, prioritizing tickets by urgency and impact
• Provide pre
- and post-sales support, including product demos and presentations to prospects and partners
• Troubleshoot complex issues with the Level 2 and engineering teams, and act as the liaison between customers, sales and engineering
• Onboard and train customers and partners on the PowerDMARC platform
• Review customer setups and recommend improvements, upgrades or additional features
• Prepare proof-of-concept reports and documentation
• Build strong relationships with customers and partner organizations to keep satisfaction high

Qualifications:
• 1–2 years of experience in technical support, customer success or a similar customer-facing technical role
• Solid understanding of email authentication (DMARC, SPF, DKIM, MTA-STS, TLS-RPT, BIMI) and DNS
• Excellent written and spoken English, with strong presentation skills
• Able to manage multiple clients and priorities in a fast-paced environment
• Self-motivated, quick to learn and comfortable working as part of a team
• Experience with helpdesk tools such as Freshdesk, or a background in email security, is a plus