Desktop Support Engineer(Dispatch/On call)
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- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location:
Bogotá, Colombia Contract Type: Independent Contractor / (Dispatch /Part-Time) Start Date: Immediate Eligibility: U.
S. Citizens and Green Card Holders Preferred Role Overview We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location. This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.
Key Responsibilities
● Provide on-site desktop and IT support for end users at the client location. ● Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals. ● Install, configure, and maintain hardware, operating systems, and enterprise software applications. ● Support network connectivity issues, including LAN troubleshooting. ● Assist with device setup, replacement, and hardware installations. ● Perform basic network troubleshooting using console access when required. ● Document service activities and communicate updates to the service delivery team. ● Follow client IT policies and security procedures while performing onsite tasks. Required Skills ● Strong knowledge of Windows operating systems and desktop environments ● Experience in hardware troubleshooting and replacement ● Basic understanding of networking (LAN connectivity, switches, routers) ● Ability to diagnose and resolve desktop, printer, and peripheral issues ● Good communication and customer service skills ● Ability to work independently in onsite support environments Tools Required to Carry Engineers must carry the following tools while attending onsite support requests: ● Windows Laptop ● LAN Cable ● Console Cable ● Screwdriver Toolkit ● Basic IT troubleshooting tools Work Model ● On-demand / field support role ● Work assignments will be shared by the Service Delivery Team ● Engineers will be contacted via phone or email when support is required ● Engineers will receive site location, SPOC details, and reporting time before each assignment ● No guaranteed number of
working hours
Contract Type ● Independent Contractor (1099) Interested candidates are invited to send their resumes to: careers.us@axiomtechnologies.com
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