Head of Human Resources
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About the Role
This is a high-visibility leadership position in charge of more than 1,000 employees. We are seeking a Head of HR & Staffing in Medellín to own our high-volume recruitment engine and full HR operations across our local studio locations. What You Will Own
• Mass-Hiring & Selection Engine: Own high-volume recruitment (500+ positions) end-to-end. Personally participate in interviewing and candidate intake during peak ramp-ups, moving to monitoring and quality control at steady state.
• EST & Commercial Vendor Management: Lead the operational and commercial relationship with Temporary Staffing Companies (ESTs). Negotiate rates and AIU, monitor legal compliance, and manage agency performance day-to-day.
• Full HR Operations & Legal Compliance: Define and enforce HR policies across both company locations. Manage employee relations, disciplinary processes, and offboarding, and ensure strict compliance with Colombian labor law (shift surcharges/recargos, overtime, and prestaciones) and SG-SST protocols.
• Retention & Early-Tenure Integration: Design retention strategies to reduce turnover. Track early attrition and first-week adaptation to continuously refine recruitment and selection quality.
• HR Data, Analytics & Budgeting: Design and manage HR metrics (turnover, absenteeism, time-to-hire, recruitment effectiveness) and oversee total rewards, shift premium budgets, and HR spending.
• Team Leadership & Executive Advisory: Lead and mentor the HR and Payroll team in person across sites, acting as a direct advisor to Management and Operations on all workforce matters. What We Are Looking For
• 8+ years of progressive experience in Talent Acquisition or HR leadership (Senior HRBP, TA Director, HR Manager, or HR Leader), ideally in shift-based front-line industries (Hospitality, Contact Centers/BPO, Entertainment, Media, or 24/7 Operations).
• 3+ years leading high-volume / mass recruitment operations (proven track record managing 500+ hires simultaneously or consecutively).
• Strong working knowledge of Colombian Labor Law (shift rules, night/Sunday/holiday recargos, overtime, and prestaciones) and SG-SST implementation.
• Data-driven mindset: comfortable managing HR budgets, shift math, and operational HR KPIs.
• Language
Skills:
Advanced English (C1+) and fluent Spanish.
•
Location:
Based in or willing to relocate to Medellín, Colombia, with active daily on-site presence across both studio locations. Strong Advantages
• Hands-on experience managing Temporary Staffing Companies (ESTs)—including rate negotiation, AIU control, and compliance oversight.
• Experience leading HR operations across multiple sites/locations.
• Specialization or Master's degree in HR Management or Organizational Leadership. Why Join?
• Hands-on Ownership: Build and run a hiring and HR machine at a scale few HR leaders touch, with direct control over vendor negotiations and team delivery.
• Direct Impact: Work directly with Management to solve operational challenges, turn metrics into strategy, and keep our 24/7 floors operational.
• Fast-Paced Global Environment: Join an international tech leader driving growth in the live video broadcasting and entertainment technology industry.
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