Professional Services Senior-Customer Success
Hace 15 horas
Bogota Capital District, RAP (Especial) Central, Colombia
Movate
Jornada completa
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As part of the Customer Success team, Movate’s associate will be pivotal in supporting XYZ’s clients post-purchase, ensuring their success with the provided security solutions. CSE will be involved in driving ROI and value to the customer along with troubleshooting critical issues. Associate’s expertise will drive the continued success of XYZ customers as you work alongside them to solve problems and optimize their security infrastructure.
Key Responsibilities
• Trusted Advisor: Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
• Product Experts Collaboration: Working together with product and engineering teams ensuring our customers and partners get the most out of our products.
• Digital First: Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale. Required Qualifications
• Must reside in Bogota, Colombia.
• Advanced English proficiency (written and spoken).
• 5+ years’ experience in Security Operations or Engineering with XSIAM, and XDR/EDR environments.
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.
• Strong understanding of enterprise network security, Cloud infrastructure and IT products, systems, and processes.
• Experience with Linux system administration and troubleshooting.
• Proficiency in scripting with Python and/or JavaScript.
• Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure.
• Skilled in collaborating with and influencing cross-functional teams.
• Strong communication skills and the ability to build and maintain relationships with customers.
• Experience in customer-facing roles is a must. Benefits and Perks:
• Indefinite contract.
• Great environment to work.
• Career growth.
Key Responsibilities
• Trusted Advisor: Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
• Product Experts Collaboration: Working together with product and engineering teams ensuring our customers and partners get the most out of our products.
• Digital First: Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale. Required Qualifications
• Must reside in Bogota, Colombia.
• Advanced English proficiency (written and spoken).
• 5+ years’ experience in Security Operations or Engineering with XSIAM, and XDR/EDR environments.
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.
• Strong understanding of enterprise network security, Cloud infrastructure and IT products, systems, and processes.
• Experience with Linux system administration and troubleshooting.
• Proficiency in scripting with Python and/or JavaScript.
• Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure.
• Skilled in collaborating with and influencing cross-functional teams.
• Strong communication skills and the ability to build and maintain relationships with customers.
• Experience in customer-facing roles is a must. Benefits and Perks:
• Indefinite contract.
• Great environment to work.
• Career growth.