Network Support Specialist

Hace 1 día

Colombia Vivant Trabajo remoto Jornada completa US$ 1.500 - US$ 2.500 Temporal

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Vivant is on a mission to eliminate business downtime, with 100% uptime for SMBs. We're hiring people with recent hands-on networking skills who can answer inbound support calls, fix the issue on the call when they can, and escalate with clear notes when they can't. You don't need to be a VoIP expert on day one. Requirements

What you'll do
• Answer inbound client calls about internet, Wi-Fi, network or phone issues
• Troubleshoot routers, switches, firewalls, VLANs, DHCP/DNS, Wi-Fi, ISP circuits and basic VoIP/SIP on the call
• Run pings, traceroutes, DNS/DHCP checks and packet-loss tests
• Prioritize outages and keep the customer updated
• Document every step in the ticket and escalate with clear notes
• Follow SOPs and help keep knowledge base articles current Must-haves
• Hands-on work in the last 2 years with at least two of: routers, switches, firewalls, VLANs, DHCP/DNS, Wi-Fi, ISP circuits, basic VoIP/SIP
• Has answered inbound support calls and resolved or escalated with written notes
• Meets the posting's location and shift requirements
• Fluent English, with the resume in English Nice-to-haves
• Network+, CCNA or VoIP certs
• SIP/PBX/softphone work
• MOS, jitter and latency know-how
• MSP, ISP or telecom background
• Poly, Grandstream, UniFi or Cradlepoint
• Ticketing systems
• 2+ years in support Benefits Why Vivant?
• Growth: Competitive salary + bonuses. We hire for impact and promote leaders
• Culture: We value Reliability, Product Knowledge, and Autonomy
• Impact: Help us eliminate the frustrations of internet and phone outages for good Schedule:
• Work hours aligned with the U.
S. Central time zone between 8am
- 5pm M-F Compensation:
• Monthly Base

Salary:
$1,500
- $2,500 USD
• Determining Factors: Final offer depends on technical expertise, years of relevant experience, and specific skills
• Note: This range covers base pay only; all other benefits will be discussed during the offer stage Join Vivant and level up your career

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Network Support Specialist

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