Administrative Support Specialist- JIRA
Hace 1 día
Bucaramanga, Santander, Colombia
Lean Solutions Group
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Administrative & Application Support Specialist
Job Summary
We are looking for a detail-oriented Administrative & Application Support Specialist with 1–3 years of experience in administrative or application support, combined with strong customer service skills.
This role focuses on providing administrative and application-related support, managing tickets and requests, following up on issues, and ensuring timely communication with internal and external users. The ideal candidate is organized, professional, detail-oriented, and comfortable working with ticketing systems.
Key Responsibilities
• Manage and follow up on support requests and tickets through JIRA.
• Monitor assigned tickets and ensure timely updates and resolution.
• Provide administrative and application support to internal and external users.
• Respond to questions, requests, and issues through email and other communication channels.
• Document issues, actions taken, and resolutions accurately in JIRA.
• Identify issues that require escalation and coordinate with the appropriate teams.
• Follow up on pending requests to ensure timely resolution.
• Maintain accurate records and documentation.
• Assist with administrative processes, data entry, reporting, and general business support.
• Collaborate with different departments to resolve requests and improve support processes.
• Prioritize multiple requests while maintaining accuracy and service quality. Requirements
• 1–3 years of experience in Administrative Support, Application Support, or a related role.
• Previous experience providing customer service or user support.
• Hands-on experience with JIRA is strongly preferred and considered a key requirement.
• Experience managing tickets, requests, or support cases.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Strong follow-up and problem-solving abilities.
• Ability to manage multiple tasks and priorities.
• Professional and customer-focused approach.
• Ability to work independently and collaborate with different teams.
• Proficiency with standard office and productivity tools.
• English level: B2–C1.
Key Responsibilities
• Manage and follow up on support requests and tickets through JIRA.
• Monitor assigned tickets and ensure timely updates and resolution.
• Provide administrative and application support to internal and external users.
• Respond to questions, requests, and issues through email and other communication channels.
• Document issues, actions taken, and resolutions accurately in JIRA.
• Identify issues that require escalation and coordinate with the appropriate teams.
• Follow up on pending requests to ensure timely resolution.
• Maintain accurate records and documentation.
• Assist with administrative processes, data entry, reporting, and general business support.
• Collaborate with different departments to resolve requests and improve support processes.
• Prioritize multiple requests while maintaining accuracy and service quality. Requirements
• 1–3 years of experience in Administrative Support, Application Support, or a related role.
• Previous experience providing customer service or user support.
• Hands-on experience with JIRA is strongly preferred and considered a key requirement.
• Experience managing tickets, requests, or support cases.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Strong follow-up and problem-solving abilities.
• Ability to manage multiple tasks and priorities.
• Professional and customer-focused approach.
• Ability to work independently and collaborate with different teams.
• Proficiency with standard office and productivity tools.
• English level: B2–C1.