Healthcare Customer Service Representative
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What You'll Do
As a Customer Service Representative, you will:
• Assist patients with appointment scheduling and rescheduling
• Process prescription refill requests
• Relay messages between patients and healthcare providers
• Help coordinate transportation to medical appointments
• Answer general healthcare-related inquiries
• Accurately document every interaction
• Follow healthcare procedures and escalation processes
• Deliver compassionate, patient-focused service on every call Schedule This is a full-time on-site position based in Barranquilla, Colombia. This role operates on rotating schedules that may vary weekly. Hours of operation include:
• Sunday to Thursday: 8:00 AM to 9:00 PM EST
• Friday: 6:00 AM to 7:00 PM EST
• Saturday: 6:00 PM to 11:30 PM EST Schedules may include evenings and weekends.
• Your schedule for the following week will be posted every Wednesday. While scheduling preferences are considered whenever possible, fixed schedules cannot be guaranteed. Compensation
• $250 USD per week
• Paid weekly in arrears
• Independent Contract
• Sign-up Bonuses Hiring Process To ensure a fair and consistent hiring experience, every applicant must complete each stage of our recruitment process. Your application will include:
• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interviews Important
• English resumes are required.
• Strong English communication skills are essential.
• Completion of the One-Way Video Interview is mandatory. Applications without a completed video interview will not be considered.
Requirements:
We're Looking For Healthcare experience is strongly preferred, including experience in:
• Medical offices
• Healthcare providers
• Patient scheduling
• Pharmacies
• Health insurance
• Senior care Applicants with strong customer service or call center experience are also encouraged to apply. The ideal candidate is:
• Fluent in spoken and written English
• Patient, kind, and empathetic
• An excellent communicator
• Comfortable speaking with elderly patients
• Detail-oriented with strong documentation skills
• Reliable with excellent attendance
• Adaptable to changing schedules
• Comfortable working in a fast-paced environment
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