Collections Specialist
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Key Responsibilities
• Contact customers by phone and email to follow up on overdue invoices and outstanding balances.
• Monitor customer accounts and maintain accurate records of collection activities.
• Obtain payment updates and follow up on promised payment dates.
• Identify reasons for payment delays and work with customers to resolve outstanding issues.
• Address customer questions regarding invoices, balances, and payment status.
• Escalate disputed invoices, non-responsive customers, and complex collection issues to the appropriate team.
• Collaborate with Accounts Receivable, Billing, and other internal departments to resolve payment discrepancies.
• Maintain clear documentation of customer interactions, collection efforts, and payment commitments.
• Meet established collection targets and follow-up deadlines.
• Follow company policies and procedures when handling customer accounts and financial information. Requirements
• At least 6 months of experience in Collections, Accounts Receivable, or a related financial role.
• Strong verbal and written communication skills.
• Professional phone etiquette and confidence when discussing overdue payments.
• Excellent attention to detail and organizational skills.
• Strong negotiation, follow-up, and problem-solving abilities.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Customer service orientation and a professional approach to resolving payment issues.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to work in a fast-paced, target-driven environment. Preferred Qualifications
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