Manager, Employee Services
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• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Ensures the team's operational goals, service standards and annual objectives are met. This includes ensuring the team operates within Service Level Standards and services delivered are aligned to Global HR's strategies and provide Scotiabank employees with an exceptional employee experience during each interaction
• Provides guidance to Employee Services Consultants on the proper usage of the knowledge management and case management systems, and drive effective and efficient responses to inquiries from employees, dependents, retirees, candidates and vendors regarding HR policies and procedures
• Develops and holds self and team accountable to meet objectives aligned to unit’s goals and KPIs, prioritizing workload and re-aligning resources as required in order to optimize results and throughput
• Coaches Employee Services Consultants in assessing the level of complexity of employee inquiries, and determining when to escalate for resolution; facilitate escalation and/or resolve issues as required
• Assesses HR Experience Officers performance against standards and expectations; track individual and team performance metrics What do
we offer
you?
• Growth opportunities
• Diverse, dynamic and multicultural environment
• Benefits for your financial and emotional well-being
• competitive wages What do you need?
• Degree in Business or Human Resources or pursuing education in related field.
• Experience as a team leader in HR or similar roles.
• Prior experience in a service center or call center environment.
• Deep understanding of Bank policies and procedures.
• Experience managing payroll.
• Knowledge in SAP and HR transactions..
• English level advanced. If you are seeking a fulfilling opportunity to join our esteemed team and contribute to the overall success, we invite you to apply for the role of , Take the next step in your career journey and make a significant impact today
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