Customer Service Representative | Medellín, Colombia
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Job Type
Full-Time | On-Site
Location:
Medellín, Colombia
Salary:
COP $3,500,000 – $3,900,000 per month Schedule: Monday to Friday
About the Role
We are looking for a motivated, customer-focused Bilingual Customer Service Representative to join our growing team in Medellín, Colombia. The ideal candidate has excellent English communication skills, previous experience in customer service or call center environments, and the ability to handle customer inquiries professionally and efficiently. This role involves assisting English-speaking customers, addressing their concerns, providing accurate information, and ensuring a positive customer experience. Previous experience in the insurance or healthcare industry is a plus, but not required.
Key Responsibilities
• Handle inbound and/or outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries, provide accurate information, and resolve issues efficiently.
• Assist customers with questions, requests, and general service-related concerns.
• Maintain accurate records of customer interactions and update information in internal systems or CRM platforms.
• Escalate complex issues to the appropriate departments when necessary.
• Follow company procedures and customer service quality standards.
• Collaborate with team members to ensure customer satisfaction and efficient service delivery.
• Maintain professionalism, empathy, and attention to detail during customer interactions. Requirements
• Advanced English proficiency (B2+/C1) with strong verbal and written communication skills.
• Previous experience in customer service, customer support, or call center operations.
• Excellent interpersonal, active listening, and problem-solving skills.
• Ability to manage customer interactions professionally, including challenging situations.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Availability to work 100% on-site in Medellín, Colombia. Preferred Qualifications
• Previous experience in the insurance or healthcare industry.
• Experience assisting U.
S.-based customers.
• Previous experience handling high-volume customer interactions.
What We Offer
• Competitive monthly
salary:
COP $3,500,000 – $3,900,000.
• Work schedule: Monday to Friday.
• Employment contract: Permanent contract (contrato a término indefinido).
•
Benefits:
Full Colombian statutory employment benefits.
• Professional and collaborative work environment.
• Opportunity to develop your customer service and communication skills.
How to Apply
If you have strong English communication skills, a passion for customer service, and enjoy helping people, we'd love to hear from you Apply directly through LinkedIn or send your updated resume (CV) to diajim23@gmail.com We look forward to meeting you
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