Income Generation Assistant

Date: November 11, 2026

Location:
St Vincent's Hospice, with local travel & occasional evening or weekend activity.

Salary:
£28,500 Hours: Full time, 37.5 hours per week Reporting to: Fundraising Manager

Location:
Primarily based at St Vincent’s Hospice, with local travel and occasional evening or weekend activity Put your organisation and people skills to work for local hospice care At St Vincent’s Hospice, accurate administration, thoughtful supporter care and well-organised activities all help turn community generosity into care for patients and families. We are recruiting an Income Generation Assistant as part of a coordinated recruitment campaign across our income generation team. Following a review of how responsibilities are organised, we have shaped complementary roles with a clear focus on building relationships, delivering effective fundraising and providing excellent supporter care.

About The Role
This varied role combines administration and customer service with practical coordination across fundraising and retail. You will process donation information, maintain supporter records, prepare acknowledgements and help ensure enquiries are handled promptly and professionally. You will also coordinate bookings and arrangements for bucket collections, talks and collecting cans, working closely with the Fundraiser. Other responsibilities include Gift Aid administration, retail loyalty cards and pop-up shop arrangements. Alongside this, you will coordinate hospice reception volunteer rotas, help arrange induction and training, and provide day-to-day practical support to volunteers. Reporting to the Fundraising Manager, you will work with colleagues across individual giving, retail, finance and volunteering to keep agreed activity organised and on track. What You Will Bring You may have experience in administration, customer service, retail, events, sales support or another role involving accurate records and working with people. We Are Looking For Someone Who Can
• Organise bookings, records, rotas and follow-up actions.
• Work accurately with information and figures.
• Communicate clearly and provide friendly, professional service.
• Contact venues, groups and businesses with confidence.
• Use everyday IT systems and learn new processes.
• Take initiative while recognising when to seek advice. You do not need previous fundraising, Gift Aid or hospice experience. Training will be provided in relevant systems and procedures. Working with us

We offer
a supportive working environment, annual leave plus public holidays, a pension scheme, relevant training and development, employee wellbeing support and free onsite parking. The role is primarily hospice-based, with local travel and occasional evening or weekend work to support agreed activities.

How To Apply
Please read the

job description
and person specification, then send your CV and covering letter to recruitment@svh.co.uk, or complete the application form on our vacancies page. In your application, tell us how your experience and transferable skills would help you succeed in this role. Closing date: 11 November 2026 Applications will be reviewed as they are received, and interviews may take place before the closing date. We reserve the right to close the vacancy early if a suitable candidate is appointed, so we encourage you to apply promptly. Download Full Pdf Version Of

Job Description
Apply for position No applicant shall be unfairly discriminated against on account of their age, cultural/religion/political belief, disability, ethnicity, gender, race, relationship status, sexual orientation, and/or Trade Union membership/stewardship. —Please choose an option—MissMrsMrMaster Essential information Do you need a work permit to take up this post? yesno Are you eligible to work in the UK? yesno The Rehabilitation of Offenders Act 1974 provides for many people who have been convicted of certain criminal offences the opportunity to have no need to refer to these convictions or the circumstances relating to them in the course of their daily lives. Certain convictions can, therefore, be regarded as spent after the lapse of a period of years under the terms of the ACT. The employment for which you are applying is excluded in the provisions of the Act unless otherwise stated in the

job description
. Unless stated, you are required not to withhold information about convictions which for other purposes are “spent” under the provisions of the Act. This means that all previous convictions must be declared. If you are offered employment, any failure to disclose such convictions could result in dismissal or disciplinary action. Any information given, however, will be completely confidential and will be considered only in relation to the post for which this application form refers. I Declare That I Have
• No previous convictions(b) Previous convictions – details of which I give below (This information will be verified by Disclosure Scotland) In processing any personal information or data we hold about you we will comply with the requirements of the Data Protection Act 1988 (the “Act”). In particular all reasonable steps will be taken to ensure data is processed fairly, kept secure, protected against loss or damage & only disclosed (unless required by law or legal process) on the need to know basis. Under the Act you are entitled to ask us in writing to provide copies of certain data we hold about you upon payment of the appropriate fee. Qualifications Achieved Please include Subject, Type of Qualification e.g. Standard Grade, GCSE, Higher, BSc and the Grade Achieved Qualifications Currently Studying Please include Subject, Type of Qualification e.g. Standard Grade, GCSE, Higher, BSc and the Grade Anticipated and Dates anticipated Membership of Professional Regulatory Bodies Please include full name of organisation, registration number and renewal date Present Post Job Title Grade Date of starting Grade Employer Date of Employment from Date of Employment to Reason for Leaving (if applicable) Notice Period Current Salary Role Purpose / Summary Of Responsibilities Employment History Starting with your most recent employment first and working down the page. Please include: Job Title, Employer name and Dates from and to Referees Your referees should include your present (or most recent) employer. Please identify below the person in your organisation (for internal candidates this is your direct line manager) who is authorised to confirm your employment and the details given in your application. Please identify a second referee who may have closer knowledge of your skills, knowledge and abilities and who may offer opinion on your suitability for this post. You should not use family members or friends. Our pre-employment screening also includes, where appropriate, health and fitness for work, criminal records, qualifications and professional registration. Please note that references will only be taken up for preferred candidates following interview. yesno Name 1 Designation Address Telephone Email Name 2 Designation Address Telephone Email Disability The Disability Discrimination Act 1995 (DDA) and Amended Regulations 2005 defines Disability as follows “any physical or mental impairment which has a substantial adverse effect on a person’s ability to carry out normal day to day activities.” Do you have a physical or mental health condition or disability that has a substantial effect on your ability to carry out day today activities and has lasted or expected to last 12 months or more? yesno Please specify any special requirements you require if attending for interview
• g. Induction Loop, Wheelchair Access, Signer) Do you have a driving licence? yesno Statement in Support of Application Please provide other information that may be relevant to your application, for example; experience and major achievements to date, personal qualities, skills and attributes. Equal Opportunities St. Vincent’s Hospice wishes to ensure that our job opportunities are open to all. The only way we can ensure there is equal opportunity is to measure the applications we receive. This form will ask you to provide personal details which ensure we comply with the Equal Opportunities Act 2010. The information you provide is confidential and will not be used in the selection process. Gender Identity FemaleMaleTransgenderNon-binaryPrefer not to say What Is Your Date Of Birth What is your ethnic group? Choose one section from A to F, then tick the appropriate box to indicate your cultural background:
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• MIXED OR MULTIPLE ETHIC GROUPS Mixed or multiple ethnic groups
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• BLACK; BLACK SCOTTISH; BLACK BRITISH> CaribbeanAfricanOther Black background
• Other ethnic background: ArabOther ethnic background
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