Bilingual Customer Support
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What You'll Do
• Handle inbound customer inquiries through phone, email, live chat, and SMS
• Deliver exceptional customer service and support
• Convert inbound inquiries into scheduled appointments
• Educate customers on available services and solutions
• Coordinate with internal departments to ensure customer needs are addressed
• Process appointment scheduling, rescheduling, and cancellations
• Create and route support tickets when necessary
• Assist internal teams with administrative and customer support tasks
• Maintain accurate records and documentation within company systems
• Provide professional communication across all customer touchpoints Schedule
• Full-time, on-site position
• 40-hour workweek across 5 scheduled workdays
• 2 consecutive days off each week
• The account operates 7 days per week between 6:00 AM and 10:00 PM Colombia Time (COT)
• Assigned schedules may include weekdays and weekends
• Candidates must be flexible to work any shift within the operating hours Why Join Us?
• Stable full-time opportunity
• Weekly pay of $230 USD
• Supportive team environment
• Opportunity to develop customer service and sales skills
• Career growth potential
• Dynamic and engaging work environment Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes:
• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interviews Important
• Only English resumes will be accepted for this role
• This role is only open to candidates who live in Colombia in or near (within traveling distance of) Barranquilla
• Strong English communication skills are essential Requirements What We're Looking For
• Fluent English and Spanish communication skills
• Excellent spoken and written English
• Previous customer service, call center, appointment setting, lead generation, or sales experience preferred
• Strong interpersonal and relationship-building skills
• Ability to multitask across calls, chats, emails, and internal systems
• Comfortable working with CRM platforms, ticketing systems, and online tools
• Strong attention to detail and organizational skills
• Customer-focused, professional, and solution-oriented mindset
• Ability to remain calm and professional in challenging situations
• Reliable attendance and commitment to working on-site
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