Bilingual Customer Retention Representative

Job Overview:

Join a dynamic dance program as aBilingual Customer Retention Representative - German, utilizing your fluent German and English skills to connect with people and turn challenging situations into positive experiences. Our client is looking for an adaptable, upbeat communicator to deliver exceptional support, manage memberships, and retain valued customers in a fast-paced, team-oriented role within a vibrant community.

Schedule:

Monday - Friday, 6:00 AM - 3:00 PM Mountain Time, with two paid 15minute breaks and one unpaid 1hour lunch (40 work hours per week)

Responsibilities:

• Speak to customers on inbound and outbound calls, emails, and live chats.
• Handle customer inquiries usually regarding accounts and membership needs.
• Focus on retaining customers who wish to cancel their membership.
• Answer order inquiries in a timely manner.
• Document all interactions accurately within the projects systems.

Requirements:

• Fluency in English and German.
• Strong soft skills and a positive, upbeat attitude.
• Video recording introducing yourself(saved in Google Drive).
• Ability to handle back-to-back contacts in a fast-paced environment.
• Team-oriented mindset and adaptability.
• Windows-based PC compatible with Five9, OS: Windows 10/11 (Strictly no MacBooks).
• Connectivity: Verified Static IP, or a confirmed path to obtaining one.
• Peripherals: USB-connected headset (No Bluetooth/3.5mm).
• Display: Dual monitors (confirmed on-hand or immediate purchase).
• Reliable computer hardware capable of running a virtual desktop.
• Previous sales or retention experience is considered a plus.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring processit is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the Contact Us form on our official BruntWork website.