Sales Operation Coordinator
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Job Title: Sales Operation Coordinator
Type: Full-time, Independent Contractor
Location: Remote
Work hours: 9:00 AM – 6:00 PM Eastern Time (including one hour lunch break)
Position Summary
The Sales Operation Coordinator will play a key role in supporting sales operations, ensuring timely and accurate order processing, maintaining effective communication with customers and factories, and improving sales processes. This role requires a detail-oriented, proactive professional with strong Excel and Salesforce skills, and ideally, knowledge of international logistics and ocean shipping procedures.
Key Responsibilities
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Prepare sales proposals by creating and modifying DNS and Specs using Excel.
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Reconcile purchase orders (POs) with DNS.
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Process orders, send Specs to factories, and follow up on progress.
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Coordinate with internal departments and personnel via email, Wrike, Google Drive, and chat tools.
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File documents on multiple portals (EDI, ADA, NRT, Damco, APL, etc.).
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Track containers, ensure on-time delivery or pickup, and provide status updates to customers.
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Provide project management support as needed.
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Respond to customer complaints and provide after-sales support when requested.
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Handle order processing with accuracy and timeliness.
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Inform clients of unforeseen delays or issues.
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Monitor team progress, identify shortcomings, and propose improvements.
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Set up, document, and monitor sales processes.
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Identify bottlenecks in workflows and recommend solutions.
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Promote SKUs and categories to customers to increase order size.
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Support senior management with order updates, customer communication, and reporting.
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Perform other clerical or administrative duties as needed.
Qualifications & Experience
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Bachelor’s degree in Business Administration, Sales, Marketing, or related field.
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Minimum 3 years’ experience in a sales support or similar business operations role.
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Proven track record as a Sales Coordinator, Sales Assistant, or in comparable administrative positions.
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At least 2 years’ experience with Salesforce (required).
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Advanced Microsoft Excel skills (required).
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Logistics background preferred, especially international ocean shipping terms and procedures.
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Strong problem-solving skills with the ability to adapt in a fast-paced, changing environment.
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Exceptional attention to detail, accuracy, and organizational ability.
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Excellent written and verbal communication skills.
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Ability to work independently, while maintaining collaborative relationships across departments.
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Quick learner with a willingness to expand knowledge and improve processes.
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Positive, professional attitude with resilience under pressure.
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