Account Executive Customer Success and Optimization
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Join us as an Account Executive - Customer Success & Optimization
We don't just offer jobs; we build careers. As a global leader in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive real success.
Why Join Us?
With decades of global leadership and a strong presence in Colombia, we are the #1 provider of digital business services. Our culture is built on innovation, diversity, and professional growth. By joining our team, you become part of a world-renowned company recognized for excellence and commitment to its people.
Your Role:
As an Account Executive - Customer Success & Optimization, you will:
- Manage and optimize existing accounts, acting as the primary point of contact for the client.
- Lead the onboarding process for new partners and monitor account performance metrics.
- Resolve incidents and ensure overall client satisfaction through proactive management.
- Ensure account growth through continuous optimization and strategic relationship management.
- Monitor performance and translate data into actionable insights to ensure the long-term success of your portfolio.
What We Offer:
- Salary: $5.000.000 COP.
- Performance Bonuses: Up to 25% of your salary.
- Contract: Indefinite term.
- Schedule: 40 hours per week.
What You Need to Succeed in This Role:
- Experience: Minimum 2 year of professional experience in general sales.
- Languages: Advanced English proficiency C1
- Expertise: Ability to manage B2B relationships and a strong focus on Customer Success.
- Technical Skills (Desirable): Familiarity with Salesforce (SFDC) and other customer success platforms.
- Professionalism: Excellence in communication, problem-solving skills, and a results-oriented mindset.
Location: 📍 Bogotá, Colombia. Site Connecta - B&M (100% On-site).
If you are ready to lead the way in Customer Success and work within a dynamic, innovative environment, we want to meet you
Apply now and connect with your professional future
Disclaimer: For this vacancy, it is indispensable to have the certifiable experience requested in the publication. Applications that do not meet this requirement will not be considered.
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