Cloud Technical Support Specialist

🚀 Cloud Technical Support Specialist (Messaging) | Bilingual B2+ | Barranquilla

📍 Location: Barranquilla

🏢 Work Modality: Hybrid

📄 Contract Type: Indefinite-Term Contract

💰 Salary: COP $3,300,000

⏰ Schedule: 42 hours per week

🌴 Days Off: 2 days off per week

💡 Join Our Team

Are you passionate about technology and customer support? We're looking for a Cloud Technical Support Specialist (Messaging) to deliver world-class technical assistance for cloud communication solutions.

If you enjoy solving technical challenges, working with cloud technologies, and creating exceptional customer experiences, this opportunity is for you

🎯 Main Responsibilities

✅ Provide technical support for cloud-based messaging services, including SMS, MMS, WhatsApp, and other communication channels.

✅ Troubleshoot and resolve technical issues through phone, chat, and email.

✅ Assist customers with the configuration of Long Codes, Short Codes, Toll-Free Numbers, and Alphanumeric Sender IDs.

✅ Investigate messaging delivery issues by reviewing logs, error codes, and performance metrics.

✅ Monitor messaging traffic to identify and resolve delivery or performance issues.

✅ Collaborate with Engineering, Product, and Operations teams to resolve complex technical cases.

✅ Document customer interactions while ensuring timely case resolution and compliance with quality standards and SLAs.

✔️ What We're Looking For

🔹 English Level: B2+ (Required).

🔹 Experience in Technical Support, Cloud Support, SaaS, IT Help Desk, or similar roles.

🔹 Strong troubleshooting, analytical, and problem-solving skills.

🔹 Excellent communication and customer service skills.

🔹 Technical degree or professional studies in Systems Engineering, Telecommunications, Computer Science, Information Technology, or related fields (desired).

🎁 What We Offer

✨ Competitive salary: COP $3,300,000.

📄 Indefinite-term contract.

🏢 Hybrid work model in Barranquilla.

⏰ 42-hour work week.

🌴 2 days off every week.

📈 Career growth and development opportunities.

🤝 Collaborative and innovative work environment.

☁️ Hands-on experience with industry-leading cloud communication technologies.

📩 Ready for your next challenge?

If you're passionate about technology, customer success, and cloud communications, we'd love to hear from you Apply today and become part of our team. 🚀