On-Site Bilingual Collections Specialist
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We are actively hiring experienced Collections Specialists located in Barranquilla, Colombia, to join our growing team.
This role is ideal for professionals with strong third-party collections experience who are confident handling difficult conversations, negotiating payment arrangements, and working in a fast-paced, target-driven environment. We are looking for candidates with excellent English communication skills, strong objection-handling abilities, and a solid understanding of collections compliance and FDCPA regulations.
If you are motivated by performance, enjoy helping resolve accounts professionally, and are looking for a long-term remote opportunity with growth potential, we would love to hear from you.
Compensation & Contract Structure
- Independent Contractor
- $270- $300 USD paid weekly
- Plus performance-based commission opportunities
Key Responsibilities
- Handle inbound and outbound collections calls professionally and efficiently
- Negotiate payment arrangements and resolve delinquent accounts
- Maintain consistent follow-up communication with customers
- Accurately document all account interactions and updates
- Ensure full compliance with FDCPA and collections regulations
- Meet and exceed individual and team performance goals
- Maintain professionalism and composure during challenging conversations
What We Offer
- On-site work opportunity in Barranquilla, Colombia
- Competitive weekly compensation in USD
- Uncapped commission structure
- Growth and advancement opportunities
- Supportive, performance-driven team culture
- Ongoing training and coaching
Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our process includes:
- Resume and Pre-Screen Questionnaire Review
- 3-minute Voice Recording
- Live Teams Interview
- Final Interview
Please note:
- This is an English-speaking role that requires strong written and verbal English communication skills.
- All resumes must be submitted in English to be considered.
- Applicants must be physically located in or near Barranquilla, Colombia
Requirements
- Previous BPO collections experience is required
- Third-party collections experience is strongly preferred
- Strong understanding of FDCPA and collections compliance regulations
- Excellent English communication skills, both spoken and written
- Fluent Spanish communication skills
- Strong negotiation and objection-handling abilities
- Goal-oriented mindset with the ability to meet performance targets
- Previous remote/work-from-home experience preferred
- Must be permanently based in or close to Barranquilla, Colombia
- Must meet all technical requirements listed above
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