Ingeniero de soporte Bilingüe

Prestigious Chinese Company in the Telecommunications sector is looking for a Bilingual Service Support Engineer (high conversational level, you will have to speak with foreign bosses all the time), in Bogota.

Salary: $4.000.000 - $5.000.000 depending on profile. Indefinite contract

Immediate Availability

Job Description:

• Provides on-site support for the commissioning, maintenance and operation of fixed network products using GPON technology.
• Provide remote support, onsite support and guidance for FiberHome fixed network products to our customers.
• Continuous learning, practice, and summary to improve personal skills and knowledge.
• Collect the issues reported by the customers regarding and forward them to our R&D team.
• Position offered for the city of Bogotá.
• Willing to travel.

Key Requirements:

• Bachelor's degree in electric engineering, communication engineering, computer science and technology, and related.
• Work experience in telecom operators (like Claro, Movistar, Millicom, Emcali, ETB, etc.), or work experience in communication equipment suppliers (like HW, ZTE, Nokia, Cisco), providing broadband or telecommunications technical support.
• Good team communication and coordination skills, and good service awareness.
• Good English ability to communicate and report the issues. (B1 or B2)
• Have a particular understanding of TCP/IP Network systems.
• Have particular experience configuring networking devices such as routers or switches.
• Having technical experience with GPON Products (OLT and ONTs) is desirable and it will be a plus.
• Flexible schedule

Skills:

• Problem solving
• Using their personal computer and applicable software applications.
• Working effectively with others.
• B1 or B2 English level (good communication).