Agendador de citas Bilingue

Job Title: Scheduler

Schedule: Monday to Friday and Saturday or Sunday

8am to 5 pm

Experience Required: Minimum 3 years

On site

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Job Overview

We are seeking a highly organized and proactive Legal Assistant / Scheduler to support operations by coordinating client and caregiver relationships while ensuring a high-quality service experience. This role plays a critical part in managing schedules, handling communications, and supporting administrative and payroll processes in a fast-paced environment.

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Key Responsibilities

• Answer phone calls and respond to inquiries in a professional and upbeat manner

• Serve as a liaison between caregivers, clients, and office management

• Coordinate and schedule day-to-day caregiver assignments

• Ensure accurate intake and handling of referrals and service requests

• Maintain ongoing communication with clients and staff to evaluate service quality

• Assist with sales, marketing, and public relations activities

• Handle payroll-related tasks, including:

o Verifying timesheets

o Updating telephony records

o Supporting payroll data entry

• Maintain accurate documentation and personnel records (ClearCare/WellSky preferred)

• Monitor scheduling systems and ensure proper caregiver-client matching

• Perform on-call coordination duties when required

• Support general office coordination activities

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Core Competencies

• Strong verbal communication skills

• Excellent organizational and multitasking abilities

• Customer-focused mindset

• Sound judgment and decision-making

• Adaptability and stress management

• Resourcefulness and problem-solving skills

• Positive and professional attitude

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Qualifications

• Minimum 3 years of experience in scheduling, administration, or similar roles

• Background in healthcare or home care services preferred

• Experience with scheduling systems (WellSky is a plus)

• Strong customer service experience

• Ability to thrive in a fast-paced, high-volume environment

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What We’re Looking For

We value candidates who:

• Can handle multiple priorities under pressure

• Demonstrate strong interpersonal skills

• Maintain professionalism in all interactions

• Bring a proactive and solution-oriented approach