Bilingual Customer Service Representative
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LEGAL INTAKE SPECIALIST (ON SITE)
Monday to Friday (Weekends Off)
Job description
As an intake specialist and part of the intake team one of your main tasks is to bring business for the law firm, which means that the ideal candidate knows how to sell and to close the deal. The intake team is also the first point of contact for potential new clients (PNC), the intake specialist role is to provide empathetic support while gathering essential information to assess cases. They should have a great phone presence, positive attitude, excellent communication skills, empathy, high quality customer service, and strong attention to detail to ensure the intake process is seamless.
Responsabilities: Handle inbound and outbound calls in a quick, yet effective manner. Respond to potential new clients in a timely and accurate manner via phone, email, chat, and/or SMS. Identify and assess callers' needs by actively listening and asking investigative questions. Obtain and document on detailed notes all the pertinent information being provided by the potential new clients. Achieve or surpass the daily minimum productivity quotas as decided by management. Follow a call flow to ensure all necessary information is captured. Send documents via electronic signature to potential new clients to make them clients of the law firm. This is the sales portion of the role. Perform other related duties as assigned by management.
Skills and qualifications
- Hard and soft
skills:
Must have a high school diploma. Must have strong computer skills with demonstrated understanding of Microsoft Office. C1 or above English level. Conversational English is a must. Typing Skills with a minimum of 30WPM. Minimum of one year of experience in sales oriented BPO industry or/and. Experience in a sales-oriented environment is a plus.
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