Customer Relationship Manager | 21158
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Purpose of the Role
Our client is seeking an outgoing and organized Customer Relationship Manager to build stronger relationships with existing customers. This is not a cold-calling position; the sales team brings in new business, and your focus will be on retention, relationship management, and uncovering new opportunities within the existing base.
Key Responsibilities
- Build relationships with existing customers through video calls, phone, and email.
- Conduct regular customer check-ins and account reviews.
- Learn about customer businesses and their current product usage.
- Introduce customers to new product launches and additional offerings.
- Identify opportunities and facilitate connections between customers and technical sales experts.
- Handle customer requests, questions, and follow-ups.
- Maintain accurate customer contacts, notes, and account data.
- Proactively reconnect with inactive customers.
Requirements and Competencies
- Exceptional video presence with the ability to quickly build rapport.
- Excellent spoken and written English.
- Friendly, confident, and professional demeanor.
- Naturally curious, a good listener, and comfortable starting conversations.
- Highly organized with strong follow-up skills.
- Proficiency in CRM systems and video meeting software.
- Sales or account management experience is beneficial but not required.
- Tools Required: CRM systems, Microsoft Teams, Google Calendar, Excel, and other standard business software
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