Customer Service Agent

Hace 3 días

Barranquill, Colombia Solvo S Media jornada

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*✨ Customer Experience Associate | Luxury Home Furnishings Brand ✨*

📍 Location: *Barranquilla, Colombia*

🕒 Employment Type: Full-Time

*Are you passionate about delivering exceptional customer experiences?*

Join a world-renowned luxury home furnishings and interior design brand where every customer interaction matters. We are looking for a Customer Experience Associate who thrives in a fast-paced environment, loves helping people, and is committed to providing white-glove service that exceeds expectations.

This is your opportunity to become a key ambassador for a prestigious brand while building meaningful customer relationships and growing your career in a dynamic, customer-centric environment.

*What You'll Do*

✅ Deliver a premium, personalized customer experience across every interaction.

✅ Represent the brand with professionalism, empathy, and excellence.

✅ Welcome customers, identify their needs, and connect them with the right solutions.

✅ Build strong relationships through proactive communication and follow-up.

✅ Resolve customer concerns with sound judgment and a customer-first mindset.

✅ Collaborate with cross-functional teams to ensure seamless service delivery.

✅ Educate customers about our luxury products, services, and Interior Design offerings.

✅ Identify opportunities to connect customers with design professionals.

✅ Contribute innovative ideas to continuously improve customer satisfaction and operational excellence.

*What We're Looking For*

✔ Previous experience in Customer Service, Hospitality, Retail, Luxury Sales, or similar customer-facing roles.

✔ Excellent verbal and written communication skills in English (C1)

✔ Strong problem-solving and relationship-building abilities.

✔ Ability to multitask and work effectively in a fast-paced environment.

✔ Experience working with CRM platforms, customer service tools, and Microsoft Office applications.

✔ Positive attitude, professionalism, and passion for creating memorable customer experiences.

*Schedule & Availability Requirements*

📅 This position requires full schedule flexibility.

* Availability to work Monday through Sunday

* 42 hours per week

* 2 days off per week (rotational schedule)

* Shifts may be scheduled between 8:00 AM and 9:00 PM

* Candidates must be comfortable working varying schedules based on business needs

Customer Service Agent

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