Medical Billing Phone Operator

Medical Billing Phone Operator

Location: Remote, All sites Solvo Colombia - Barranquilla, Bogotá, Bucaramanga, Medellín, Cali

Schedule: Monday to Friday, 8:00 AM – 5:00 PM EST

Language Requirement: English Level 9.0 – 10.0

Headcount: 1

About the Role

The ideal candidate will be responsible for scheduling medical appointments, managing health insurance authorizations, and handling medical records requests. This role requires a strong medical background, familiarity with healthcare processes, and excellent communication skills to interact effectively with both staff and patients.

Key Responsibilities

• Schedule medical appointments and maintain appointment statuses.
• Communicate scheduled appointments to patients promptly.
• Obtain prior authorizations from insurance companies.
• Process medical record requests accurately and efficiently.
• Manage patient referrals and ensure compliance with healthcare protocols.
• Utilize medical applications such as IMS for scheduling and record management.

Skills and Qualifications

• Education: Bachelor’s degree required.
• Medical Billing experience required.
• Experience: Minimum 1 year in administrative, customer service, scheduler or healthcare-related roles.
• Technical Skills:Proficiency in medical apps and scheduling systems.
• Strong multitasking abilities.
• Soft Skills:Empathy and excellent communication skills.
• Organizational and time management skills.
• Ability to handle confidential information with discretion.