Agente mesa de ayuda

Importante empresa de consultoría informática requiere para su equipo de trabajo AGENTE MESA DE AYUDA con mínimo 2 años de experienciaFuncionesDisponibilidad de soporte inmediato para el usuario finalCumplimiento del acuerdo de nivel de servicioRealizar exámenes de certificaciónIngresar, actualizar, documentar y resolver tickets de soporte en...

🚨¡Reclutamiento en curso! Se busca talento para unirse al equipo Indra Group Estamos en búsqueda de un/a Agente Mesa de Servicio listo/a para integrarse a nuestra misión, con los siguientes conocimientos: Atención y soporte a usuarios, especialmente usuarios VIP. Manejo de herramientas ofimáticas, especialmente Excel. Manejo de diferentes...

What success looks like in this role: • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.• Escalates complex problems to other...

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.Escalates complex problems to other resolver teams or vendors.Utilizes problem solving and...

What success looks like in this role: • With guidance, performs routine support duties, including:  o Assisting with first line user support by guiding users through the necessary steps to restore functionality,  o Troubleshooting hardware, software and connectivity issues using remote access tools  o Escalating complex issues to 2nd and 3rd level...

What success looks like in this role: Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. Escalates complex problems to other resolver teams...

What success looks like in this role:With guidance, performs routine support duties, including:Assisting with first line user support by guiding users through the necessary steps to restore functionalityTroubleshooting hardware, software and connectivity issues using remote access toolsEscalating complex issues to 2nd and 3rd level resolver teams,...

Se requiere, Ingenieros de Mesa de Ayuda encargado de atender, diagnosticar y gestionar requerimientos técnicos para usuarios que utilizan servicios de comunicaciones y soporte en general a nivel administrativo.Conocimientos requeridos: soluciones como PBX en la nube, troncales SIP, numeración virtual, plataformas (WhatsApp, correo y llamadas), agentes de...

Importante empresa del sector, requiere para su equipo de trabajo Técnico de Mesa de Ayuda para brindar soporte técnico a usuarios, gestionar incidentes y atender requerimientos de manera presencial y remota, garantizando un servicio oportuno y de calidad.RequisitosTécnico, Profesional o Tecnólogo o estudiante (mínimo de sexto semestre) en...