Collections Specialist

Job Title
Collections Specialist

Job Title: Collections Specialist

Position type: Permanent

Location: Bogota, Colombia

Job family: Finance

About Your Business Area/Department
The Bogota Finance Service Center provides comprehensive financial support to all companies within the Americas region. Our services encompass treasury management, source-to-pay processes, precise accounting, efficient travel management, thorough contract fulfillment, accurate billing, and effective collections.

Summary Of The Role
In this role, you will Manage a portfolio of key and strategic customer accounts to facilitate the recovery of outstanding debts from corporations and companies, ensuring timely payments, and maintaining positive customer relationships

In This Role You'll

• Carry out dunning procedures by reviewing exclusion proposals, issuing dunning notices, and initiating service suspension, reactivation, or termination based on customer activity related to outstanding balances.
• Respond to customer inquiries, providing invoice copies, contract details, and other documentation as needed to support timely payments, utilizing internal systems (e.g., SAP).
• Communicate with customers via phone and email to gather remittance details, reconcile payment discrepancies, and request corrective actions to reduce aging and support healthy cash flow.
• Identify unapplied payments and recommend appropriate actions such as adjustments or refunds.
• Partner with billing teams and other internal stakeholders to resolve customer-related issues that may delay payment.
• Participate in discussions with account contacts and internal sales representatives to review outstanding balances and address issues impacting invoice settlement.
• Provide support to team members when needed and contribute to overall collection efforts in alignment with defined KPIs and SLAs.
• Analyze variances in KPIs on a monthly basis and propose continuous improvement opportunities to enhance the efficiency of Accounts Receivable processes.
• Manage team reporting requirements, including aging analysis, KPI tracking, and performance reporting.

About The Ideal Candidate

• 3–5 years of experience in business-to-business (B2B) collections and/or customer service in a dynamic, high-volume environment
• Experience working in international business or shared service center environments
• Able to work independently and manage tasks with minimal supervision
• Strong analytical capabilities with attention to accuracy and detail
• Confident and clear communicator with experience in professional negotiations
• Organized, with demonstrated ability to identify and resolve issues effectively
• Degree in Accounting, Finance, or a related field (preferred), or equivalent combination of relevant education and experience
• Proficient in Microsoft Office tools, including Outlook, Excel, and Word
• Advanced skills in data analysis and reporting; experience with Macros, Power BI, and Celonis
• Experience using SAP or comparable enterprise resource planning (ERP) systems
• Fluent in English

What We Can Offer You

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Hybrid working model.
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

*Working at Amadeus, you will find*

• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application Process
The application process takes no longer than 10 minutes

Create your candidate profile, upload your Resume/CV and apply today

**Diversity & Inclusion****
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.