Technical Customer Succ

hace 7 días

Bogotá, Bogotá D.E., Colombia Datacoves A tiempo completo

Datacoves is looking for a motivated
Technical Customer Success Manager
to join our growing team

This is a technical role, in which you MUST be familiar with dbt, Git, SQL and Python. You'll be the bridge between our platform and our users—guiding customers through onboarding, offering top-tier support, delivering training, and creating educational content to help them get the most out of Datacoves.

This is a high-impact role at a fast-paced startup where you'll wear many hats, contribute across teams, and help shape the customer experience from day one.

This is a remote position for people based in
North America, Central America, the Caribbean or Colombia
with full-time dedication and availability during Eastern Time Zone working hours

Responsibilities

  • Guide new customers through onboarding and platform setup
  • Deliver responsive, technical support (Slack, MS Teams, email, and conference calls)
  • Lead training sessions and Q&As to ensure customer success
  • Coordinate meetings across time zones and manage your schedule effectively
  • Write and maintain user-friendly documentation in Datacoves Docs
  • Create technical how-to guides, blog posts, and walkthroughs
  • Help develop and record short-form educational videos and tutorials
  • Occasional travel required (typically 1–2 conferences per year, with limited additional travel)

Required Qualifications

  • Solid technical skills in
    dbt
    ,
    Git
    ,
    SQL
    , and
    Python
  • Strong communication and empathy—you enjoy helping people succeed
  • Excellent Verbal and Written English
  • Excellent time management and organizational skills
  • Attention to detail
  • Ability to break down technical concepts into clear, digestible content
  • Comfort operating independently in a fast-moving startup environment

Preferred Qualifications

  • Experience with
    Apache Airflow
    or other tools in the modern data stack
  • Prior experience in a customer success, solutions, or technical support role
  • Familiarity with cloud data platforms (Snowflake, Redshift, Databricks, BigQuery, etc.)

What We Offer

  • An opportunity to grow and develop a long-term relationship with us in a growing field.
  • A good work-life balance in a collaborative environment where the best ideas win.
  • Competitive salary according to experience
  • Paid time off and unlimited unpaid time off
  • Direct contract with Datacoves
  • 100% remote work
  • 40 hours a week
  • Collaborative environment

Our Culture

At Datacoves there's no bureaucracy and the best ideas win. We don't believe we have all the answers, and we know we are all learning, so we welcome people who challenge our design and understand how to deliver quality software

To apply, please submit your CV and salary expectations through this post.

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