Technical Implementation Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Salvatech A tiempo completo

Our Company
Salvatech is passionate about delivering results with the best talent in each industry. We create innovative solutions, which deliver exceptional outsourcing services, creating value for companies to grow their staff abroad. At Salvatech, we pride ourselves on the amazing team culture we have built in our company Seeing our employees happy and comfortable is one of our top priorities.

  • Location: Salvatech - Colombia Remote
  • Environment: Colombian and International Teams
  • Language: English – Advanced
  • Full-time / Monday to Friday, 8am-5pm EST (weekends during busy season may be required)
  • Colombian Holidays
  • Salary: $ COP COP

Role Summary
We are looking for a Technical Implementation Specialist who will play a key role in ensuring successful onboarding, integration, and long-term satisfaction of our high-value vendor partners. This individual will be the technical bridge between our platform and our partners, guiding them through implementation, resolving complex issues, and ensuring they get maximum value from our technology. With a background in customer success, SaaS environments, and project management. You will collaborate closely with cross-functional teams including Sales, Engineering, and Product to deliver a seamless partner experience.

Responsibilities
Technical Onboarding & Implementation

  • Lead the full-cycle technical onboarding and configuration process for new vendor partners, from scoping through final launch.
  • Serve as the main technical point of contact and Subject Matter Expert (SME), providing clear guidance and documentation.
  • Oversee the testing and deployment process, ensuring data accuracy, compliance, and system stability.
  • Collaborate with Sales during pre-implementation to assess technical feasibility and solution fit.

Partner Support & Issue Resolution

  • Handle complex technical escalations involving security, data, or configuration issues.
  • Work directly with Engineering and QA teams to ensure fast, effective resolutions.
  • Document all partner interactions, issues, and resolutions accurately in HubSpot.
  • Act as a partner advocate by identifying recurring challenges and providing actionable feedback to the product team.

Process Optimization & Strategic Reporting

  • Use Asana and HubSpot to manage projects, monitor progress, and maintain workflow efficiency.
  • Provide regular analytical insights and support data to the SVP of Partner Success to guide strategic planning.
  • Continuously evaluate processes and propose improvements to enhance partner satisfaction and operational excellence.
  • Stay updated on product developments, platform changes, and industry trends.

Qualifications

  • High School Diploma required; Bachelor's Degree preferred.
  • Strong English communication skills (spoken and written).
  • Proven experience in Customer Service or Partner Success, preferably in a SaaS or tech-driven environment.
  • Familiarity with Single Sign-On (SSO) and software integrations.
  • Experience or certification in Project Management (e.g., PMP, Agile, or similar) is a plus.
  • Strong organizational and analytical skills with the ability to manage multiple priorities.
  • Proficiency with tools such as Asana, HubSpot, or other CRM/project management systems.

Work Setup Requirements
To perform this role effectively, you must have:

  • A quiet home office space to work optimally.
  • A stable internet connection (minimum 100 MB).
  • A laptop/desktop with updated software.
  • A secondary backup internet option to ensure reliability.

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