Helpdesk Assistant Intern

**HELPDESK ASSISTANT**

Be part of an innovative team and culture We are looking for a proactive and communicative individual eager to learn and grow professionally through hands-on experience.

This** internship** at Solvo Global is an excellent opportunity to apply the knowledge gained in the classroom in a real-world technical environment focused on **Help Desk Support. **

**Please note~**

This role is focused on providing technical support through service tickets. The intern will help resolve issues, escalate them when necessary, and communicate effectively with team members to ensure timely solutions. We welcome candidates in their final academic term or recent graduates in Computer Science or related fields.

Students with a strong learning mindset and exceptional soft skills are highly encouraged to apply.

**Responsabilities~ **

Provide first-level help desk support through service ticket systems

Monitor and escalate technical issues as needed

Communicate clearly and effectively with internal teams to resolve problems

Assist in the assessment of new application ideas

Review Active Directory for old and admin accounts

Support the organization of the file server data structure

Document networks and help write SOPs

Assist in the installation of network equipment (e.g., racks, cables, hardware)

Participate in field visits and support network engineers as needed

**Skills~**

Strong communication and customer service skills

**C1 English level (mandatory)**

**Junior level (1 to 3 years of experience)**

Eagerness to learn and receive guidance

Ability to escalate issues appropriately and ask for help when needed

Self-motivated, collaborative, and responsible

Comfortable working independently during night shifts

Proficient in Microsoft tools and general IT troubleshooting Additional Skills (a plus) Understanding of IP networking, Ethernet principles, OSI model

Familiarity with Active Directory

Cloud computing experience (Azure, AWS)

Troubleshooting skills and ability to support or assist in cloud migrations

Basic documentation and SOP writing skills

**What we offer~**

8AM - 5PM EST shift

Remote Home Office work

Compensation
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.